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Service Department Head

2 months ago

Leicester, Leicester, United Kingdom Pybus Recruitment Full time £80,000 - £100,000

Job Title:
Aftersales General Manager

Job Summary:

We are seeking a highly experienced and skilled Automotive Aftersales General Manager to join our esteemed client in Leicester. As a key member of the team, you will be responsible for overseeing the aftersales department, ensuring the highest levels of customer satisfaction and service efficiency.

Key Responsibilities:

  • Develop and Implement Strategies: Drive aftersales performance, including parts and service sales, through the development and implementation of effective strategies.
  • Team Management: Manage and mentor a team of skilled technicians and support staff, fostering a culture of continuous improvement and excellence.
  • Performance Analysis: Monitor and analyse key performance indicators, making data-driven decisions to enhance departmental performance and drive business growth.
  • Interdepartmental Collaboration: Liaise with other departments to ensure seamless operations and customer experiences.

Requirements:

  • Leadership and Team Management: Strong leadership and team management capabilities, with a track record of driving performance improvements and achieving business objectives.
  • Automotive Industry Expertise: Proven experience in an aftersales managerial role within the automotive industry, with a deep understanding of the sector's challenges and opportunities.
  • Customer-Centric Approach: A customer-centric approach, with a commitment to delivering exceptional service and exceeding customer expectations.

About the Role:

This is an exciting opportunity for a motivated and experienced individual who thrives in a fast-paced environment and is passionate about the automotive sector. If you are a results-driven professional with a passion for delivering exceptional customer service, we encourage you to apply for this role.