Aftersales Operations Manager
1 week ago
Job Title:
Aftersales General Manager
Job Summary:
We are seeking a highly experienced and skilled Automotive Aftersales General Manager to join our esteemed client in Leicester. As a key member of the team, you will be responsible for overseeing the aftersales department, ensuring the highest levels of customer satisfaction and service efficiency.
Key Responsibilities:
- Develop and Implement Strategies: Drive aftersales performance, including parts and service sales, by developing and implementing effective strategies.
- Team Management: Manage and mentor a team of skilled technicians and support staff, fostering a culture of continuous improvement and excellence.
- Performance Analysis: Monitor and analyse key performance indicators, making data-driven decisions to enhance departmental performance and drive business growth.
- Interdepartmental Collaboration: Liaise with other departments to ensure seamless operations and customer experiences.
Requirements:
- Leadership and Team Management: Strong leadership and team management capabilities, with a track record of driving performance improvements and achieving business objectives.
- Automotive Industry Expertise: Proven experience in an aftersales managerial role within the automotive industry, with a deep understanding of the sector's challenges and opportunities.
- Customer-Centric Approach: A customer-centric approach, with a commitment to delivering exceptional service and exceeding customer expectations.
About the Role:
This is an exciting opportunity for a motivated individual who thrives in a fast-paced environment and is passionate about the automotive sector. As a key member of the team, you will have the opportunity to drive business growth, develop your skills and expertise, and contribute to the success of our esteemed client.
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