Aftersales Consultant
2 months ago
About the Role
We are seeking a highly skilled Aftersales Consultant to join our team at Goldsmiths. As a key member of our Aftersales Department, you will be responsible for delivering exceptional customer service and ensuring that our clients receive a seamless experience.
Key Responsibilities
- Provide expert advice and guidance to clients on aftersales services and products
- Manage and resolve customer complaints in a professional and timely manner
- Work closely with internal and external workshops to ensure efficient and effective aftersales services
- Develop and maintain strong relationships with clients to drive repeat business and loyalty
- Stay up-to-date with industry trends and developments to ensure that our clients receive the best possible service
About You
- Excellent communication and interpersonal skills
- Proven experience in a customer-facing role, preferably in a luxury retail environment
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving skills and attention to detail
- Flexibility and adaptability to meet the needs of our clients
About Us
Goldsmiths is a leading luxury watch and jewellery retailer with over 230 years of tradition and experience. We offer a wide range of high-end watches and jewellery, including diamond engagement rings and luxury timepieces. Our team is passionate about delivering exceptional customer service and ensuring that our clients receive a unique and memorable experience.
What We Offer
- A competitive salary and benefits package
- Ongoing training and development opportunities
- A dynamic and supportive work environment
- The opportunity to work with a leading luxury brand and be part of a successful team
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