Aftersales Consultant

2 months ago


Leicester, Leicester, United Kingdom Goldsmiths Full time

About the Role

We are seeking a highly skilled Aftersales Consultant to join our team at Goldsmiths. As a key member of our Aftersales Department, you will be responsible for delivering exceptional customer service and ensuring that our clients receive a seamless experience.

Key Responsibilities

  • Provide expert advice and guidance to clients on aftersales services and products
  • Manage and resolve customer complaints in a professional and timely manner
  • Work closely with internal and external workshops to ensure efficient and effective aftersales services
  • Develop and maintain strong relationships with clients to drive repeat business and loyalty
  • Stay up-to-date with industry trends and developments to ensure that our clients receive the best possible service

About You

  • Excellent communication and interpersonal skills
  • Proven experience in a customer-facing role, preferably in a luxury retail environment
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving skills and attention to detail
  • Flexibility and adaptability to meet the needs of our clients

About Us

Goldsmiths is a leading luxury watch and jewellery retailer with over 230 years of tradition and experience. We offer a wide range of high-end watches and jewellery, including diamond engagement rings and luxury timepieces. Our team is passionate about delivering exceptional customer service and ensuring that our clients receive a unique and memorable experience.

What We Offer

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • The opportunity to work with a leading luxury brand and be part of a successful team


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