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Aftersales Service Technician

1 month ago

Leicester, Leicester, United Kingdom On Target Recruitment Ltd Full time

Job Summary

We are seeking a skilled Aftersales Service Technician to join our team at On Target Recruitment Ltd. As a key member of our service team, you will be responsible for ensuring the reliability and performance of our products and equipment.

Key Responsibilities

  • Diagnose and repair system problems on assigned projects and customer site visits.
  • Attend customer sites to carry out work for Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty Work, Hire and Commissioning workloads.
  • Build and maintain strong relationships with customers, acting as a trusted point of contact.
  • Collaborate with service desk, sales, and operations team to establish strong communication channels and share key customer insights.
  • Use cutting-edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units.
  • Generate regular reports on completed invoiced work orders.
  • Foster strong relationships with customers through exceptional customer service.

Requirements

  • Proven experience in service or field-based technician role.
  • Strong knowledge of customer service principles.
  • Effective communication skills.
  • Analytical thinking and problem-solving abilities.
  • Proficiency in using apps, diagnostic software, and MS Office Suite.
  • Knowledge of manufacturing industry an advantage.
  • Able to work with minimal supervision.
  • Appropriate skilled-based certificates with F-Gas.
  • Able to cover standby and call outs on a planned scheduled basis to include weekday, weekends, and bank holidays.
  • Proficient in using Microsoft Office Suite.
  • UK Drivers licence.

About On Target Recruitment Ltd

We specialise in sales, technical, and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector.