Customer Service Representative

1 month ago


Essex, United Kingdom Calor Gas Full time

Contact Centre Advisor

£23,400 to £23,500 plus £1,800 London Weighting per annum

The Customer Experience team at Calor Gas is seeking a skilled and proactive Contact Centre Advisor to provide exceptional customer service via phone and written correspondence. As a primary point of contact, you will directly resolve customer issues on first contact where possible.

Key Responsibilities:

  • Conduct initial risk assessments and make informed decisions to resolve customer calls
  • Work towards set quality standards, targets, and service levels
  • Maintain accurate records by logging and tracking customer interactions in the CRM system
  • Administer customer accounts in a timely and accurate manner to avoid rework
  • Respond to customer complaints, research, and resolve issues within given parameters
  • Collaborate with the team, TLs, and other departments to achieve performance targets

Requirements:

  • Excellent communication and interpersonal skills
  • Strong sense of ownership and accountability
  • Well-organized and able to work in a fast-paced environment
  • Excellent attention to detail and IT skills

Benefits:

  • 25 days annual leave
  • Holiday Purchase Scheme
  • Private medical insurance (single cover)
  • Company pension scheme (Salary sacrifice - single matched contributions for the first 2 years)
  • Discounts/Cashback/Offers from major retailers

To be considered for this opportunity, you must be eligible to live and work in the UK.



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