Border Control Assistant
3 weeks ago
Working Days: Monday to Sunday
Working Hours: 03:30 - 03:30
Shift Patterns: We are looking to fill positions with two distinct shift patterns:
- 4 shifts on - 4 shifts off
- 4 shifts on - 2 shifts off
Flexibility is essential as shifts will rotate.
The primary responsibility of this role is to assist and direct all incoming travelers to present themselves to the UK Border efficiently and promptly. Additionally, you will ensure that baggage is processed through security safely and effectively, adhering to established protocols to maintain aviation safety. You will be responsible for operating and overseeing the open collector baggage belt, ensuring the safety and security of all passengers.
Key Responsibilities:
- Assist and direct all arriving travelers, ensuring they are processed through the appropriate channel based on their documentation or last departure point.
- Support eligible travelers at the electronic passport gates or guide them to the referrals desk when necessary.
- Identify and assist passengers needing help, directing them to the assistance lane for processing by the relevant UK Border Force Officer.
- Continuously monitor the electronic passport gates, ensuring they are never left unattended.
- Manage barriers in the uni-feed system, ensuring they are operated at the right times to maintain a smooth flow in the queuing system.
- Ensure the safe passage of baggage on the baggage belts and assist travelers with the bag drop-off process within the terminal.
- Support the Team Leader in implementing decisions or changes as required.
- Provide constructive feedback on operational challenges and processes to enhance performance.
- Ensure that all provided equipment is properly maintained, allocated, and utilized.
- Demonstrate flexibility with shifts according to business needs.
- Adhere to procedures to guarantee passenger safety.
Qualifications:
- Ability to communicate effectively with individuals at all levels.
- Possess a friendly demeanor and be approachable.
- Capable of multitasking and remaining composed during peak periods.
- Previous airport experience is advantageous but not mandatory.
- Must be able to provide a five-year vetting history to obtain an airside pass.
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