Border Control Assistant
3 weeks ago
Working Days:
Monday to Sunday
Working Hours:
03:30 - 03:30
Shift Patterns:
We are offering two distinct shift patterns:
1. 4 shifts on - 4 shifts off
2. 4 shifts on - 2 shifts off
Flexibility is essential as shifts will rotate.
The primary objective of this role is to assist and direct all incoming travelers to present themselves to the UK Border efficiently and promptly, while ensuring that baggage is processed securely and proficiently, adhering to established protocols to maintain aviation safety.
Main Responsibilities:
- Assist and direct all arriving travelers, ensuring they are processed through the appropriate channel based on their documentation or point of last departure.
- Identify and guide travelers requiring assistance through the assistance lane to ensure they are processed by the relevant UK Border Force Officer.
- Continuously monitor the E Passport gates, ensuring they are never left unattended.
- Manage barriers in the uni feed, ensuring they are operated at the right times to maintain an efficient queuing system.
- Ensure the safe transit of baggage on the baggage belts and assist travelers with the bag drop-off process within the terminal.
- Support the Team Leader in implementing any operational changes or decisions.
- Provide insights on operational challenges and processes to enhance performance.
- Ensure that all provided equipment is properly maintained, allocated, and utilized.
- Demonstrate flexibility with shifts in accordance with business needs.
- Adhere to procedures to guarantee passenger safety.
- Strong communication skills to interact effectively with individuals at all levels.
- A friendly demeanor and approachability.
- The ability to multitask and remain composed during peak periods.
- Previous airport experience is advantageous but not mandatory.
- Willingness to undergo a 5-year vetting process to obtain an airside pass.
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