Border Control Assistant

3 weeks ago


Edinburgh, Edinburgh, United Kingdom OCS Group Full time

Working Days: Monday - Sunday

Working Hours: 03:30 - 03:30

Shift Patterns: Two distinct shift patterns will be available:

  1. 4 shifts on - 4 shifts off
  2. 4 shifts on - 2 shifts off

Flexibility is essential as shifts will rotate.

The primary objective of this position is to assist and direct all incoming travelers to present themselves to the UK Border swiftly and efficiently. Additionally, ensuring that baggage is processed through security safely and effectively is crucial, adhering to established protocols to guarantee aviation safety. Responsibilities include operating and overseeing the open collector baggage belt while maintaining passenger safety and security.

Main Responsibilities:

  • Guide and assist all arriving travelers, ensuring they are processed through the appropriate channel based on their documentation or last departure point.
  • Support eligible travelers at the electronic passport gates or direct them to the referrals desk for those unable to pass through.
  • Identify and assist passengers needing help by directing them to the assistance lane for processing by the relevant UK Border Force Officer.
  • Continuously monitor the electronic passport gates, ensuring they are never left unattended.
  • Manage barriers in the uni-feed system, ensuring they are adjusted at the right times to maintain an efficient flow through the queuing system.
  • Ensure the safe transit of baggage on the baggage belts and assist travelers with the bag drop-off process within the terminal.
  • Support the Team Leader in implementing decisions or changes as necessary.
  • Provide constructive feedback on operational matters to enhance performance.
  • Ensure that all provided equipment is properly maintained, allocated, and utilized.
  • Exhibit flexibility with shifts according to business needs.
  • Adhere to established procedures to ensure passenger safety.

Qualifications:

  • Effective communication skills with individuals at all levels.
  • A friendly demeanor and approachability.
  • Ability to multitask and remain composed during peak periods.
  • Experience in an airport environment is advantageous but not mandatory.
  • Must be able to provide a five-year vetting history to obtain an airside pass.


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