Customer Support Administrator

3 weeks ago

Billericay, Essex, United Kingdom Ground Control Full time

Join us, we're an Investors in People Silver Standard Company

Ground Control is a vibrant and expanding organization dedicated to making a positive impact on the world. We are currently on the lookout for a driven and detail-focused individual to become part of our team as a Client Relations Coordinator.

In this pivotal role, you will facilitate effective communication and provide essential support to both internal teams and external clients. Your key responsibilities will include managing phone inquiries, delivering first-line support, overseeing the inbox, and addressing various requests. This position requires a proactive and organized individual who excels in a dynamic work environment.

Key Responsibilities:

Manage the system inbox, ensuring tasks are allocated promptly to yourself and team members within the same working day. Address first-line inquiries from both internal and external sources, aiming for a 95% call response rate. Conduct ongoing maintenance of the system. Respond to inquiries within a 72-hour timeframe. Assist account managers with additional work conversions. Update client portals as necessary. Take minutes during meetings. Support invoicing processes.

What We Provide:

At Ground Control, we strive to cultivate an inspiring workplace and recognize our employees for their dedication. We offer a comprehensive benefits package designed to help you reach your full potential, and we take pride in being acknowledged as a great place to work:

Awards, Recognition, and Culture

We have achieved 'world-class' status for employee engagement in the latest best companies results, ranking at #16 in the 'Top 100 Large Companies to Work For' league table. As a Certified B-Corp, Ground Control has met stringent social and environmental standards, demonstrating our commitment to sustainable practices. We actively support initiatives such as 'The Race at Work Charter', 'Ban the Box', 'The Armed Forces Covenant', and are recognized as 'Disability Confident'. We invest 5% of our profits into the Evergreen Fund, which is dedicated to sustainability and environmental projects. By 2025, we aim to plant 1,000,000 trees, operate a fully electric fleet, and achieve carbon net zero after becoming carbon neutral. Enjoy 2 personal choice volunteering days with matched fundraising efforts up to £500.

Perks and Benefits

Free gym access for Head Office staff or subsidized national gym memberships for remote employees. Nursery Vouchers, Cycle to Work scheme, and Travel loans. Medigold employee support, free flu vaccinations, online private GP services, and a premium subscription to the Calm wellbeing app. A collaborative and supportive working environment that encourages innovation. Training, development, coaching, and mentoring opportunities, including our GC Leadership Academy and job-specific accreditations. Hybrid working arrangements with office time that includes breakfast Mondays and dog-friendly Fridays. Financial benefits such as a yearly bonus scheme, access to Wagestream, and employee share options.

Our Work Culture:

We prioritize people in all our endeavors.
We welcome everyone and embrace a culture that values diversity. Your unique contributions will be celebrated. We believe that diversity fosters innovation, and innovation drives initiative. Together, we will succeed in caring for each other, our communities, and the environment. Together, we are stronger.

Ideal Candidate:

We are seeking a positive and dynamic individual to join our team, particularly those with the following qualifications:

Previous experience in administration and customer service within a fast-paced setting. Excellent phone etiquette with experience handling high call volumes. Strong attention to detail. Resilience and the ability to maintain a positive demeanor under pressure. Intermediate skills in Microsoft Excel. Familiarity with D365 is a plus.

Agency Notice

Ground Control does not accept unsolicited agency resumes or CVs. Please refrain from forwarding resumes or CVs to our job alias, employees, or any other company location. Ground Control is not responsible for any fees related to unsolicited resumes or CVs.

#INDHP

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