Customer Service Representative
3 days ago
About the Role
We are seeking an organised and efficient receptionist to join our friendly team on a part-time basis. The role will be for hours per week, working a varied schedule.
Main Responsibilities
- Dealing with the general public, face-to-face, answering calls, enquiries, and emails.
- Booking and amending appointments.
- Filing/scanning documentation.
- Chaperoning.
- Ensuring queries that are received via task, email, and face-to-face are managed in line with procedures.
- General administration.
About Us
Our company, Primary Care Careers, provides primary healthcare services to a large patient base. We have a team of healthcare professionals and administrative staff who work together to deliver high-quality care.
Person Specification
Qualifications
Essential
- A good standard of education, including Maths and English.
Experience
Essential
- Experience of providing excellent customer service.
- Experience of working within a receptionist role, ideally within a primary care general practice position.
- Experience of receiving and making telephone calls in a previous role.
- Strong IT skills and ability to use computer-based systems.
- Strong organisational skills and communication skills, both verbal and written.
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