Customer Service Representative

2 days ago


Billericay, Essex, United Kingdom Ground Control Full time

Job Summary:

We are seeking a highly skilled and motivated Customer Service Representative to join our growing Client Services division at Ground Control. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our service delivery.

Key Responsibilities:

  • Provide top-tier service to your client portfolio, ensuring all communications, invoices, and reports are accurate and timely.
  • Proactively manage client needs across departments, using multiple systems and the full Microsoft suite.
  • Handle fluctuating workloads and incoming queries with independence, escalating when necessary.
  • Collaborate within an expanding, dynamic team with the flexibility to work from home 2 days a week.

What We Offer:

  • A supportive, entrepreneurial working environment that fosters collaboration.
  • Training, development, coaching, and mentoring plans, including our GC Leadership Academy, job-specific accreditations, and higher education opportunities.
  • Hybrid working opportunities with time in the office, including breakfast Mondays and dog-friendly Fridays.
  • A wide-ranging benefits program, supporting you to realize your full potential.

About Us:

Ground Control is an Investors in People Silver Standard Company, certified B-Corp Accredited, and recognized as a great place to work. We are committed to creating an inspirational environment, rewarding our employees for their hard work, and making a positive impact on our communities and the environment.



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