Customer Service Representative
2 days ago
Job Summary:
We are seeking a highly skilled and motivated Customer Service Representative to join our growing Client Services division at Ground Control. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our service delivery.
Key Responsibilities:
- Provide top-tier service to your client portfolio, ensuring all communications, invoices, and reports are accurate and timely.
- Proactively manage client needs across departments, using multiple systems and the full Microsoft suite.
- Handle fluctuating workloads and incoming queries with independence, escalating when necessary.
- Collaborate within an expanding, dynamic team with the flexibility to work from home 2 days a week.
What We Offer:
- A supportive, entrepreneurial working environment that fosters collaboration.
- Training, development, coaching, and mentoring plans, including our GC Leadership Academy, job-specific accreditations, and higher education opportunities.
- Hybrid working opportunities with time in the office, including breakfast Mondays and dog-friendly Fridays.
- A wide-ranging benefits program, supporting you to realize your full potential.
About Us:
Ground Control is an Investors in People Silver Standard Company, certified B-Corp Accredited, and recognized as a great place to work. We are committed to creating an inspirational environment, rewarding our employees for their hard work, and making a positive impact on our communities and the environment.
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