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Client Service Coordinator

2 months ago

Billericay, Essex, United Kingdom Ground Control Full time
About Ground Control

We are a dynamic organization seeking a highly motivated and detail-oriented individual to fill the role of Client Service Administrator. As a key member of our team, you will play a crucial role in ensuring seamless communication and efficient support for both internal and external stakeholders.

Key Responsibilities
  • Provide exceptional customer service and support to internal and external stakeholders.
  • Support account managers in converting extra works.
  • Manage and maintain accurate records and databases.
  • Develop and implement process improvements to enhance efficiency and productivity.
Awards and Accolades
  • We have been recognized as a 'world-class' organization for employee engagement, ranking #16 in the 'Top 100 Large Companies to Work For' league table.
  • We are committed to inclusivity and support initiatives such as 'The Race at Work Charter', 'Ban the Box', 'The Armed Forces Covenant', and 'Disability Confident'.
  • We are dedicated to reducing our environmental impact and have committed to planting 1,000,000 trees, achieving carbon neutrality, and transitioning to a fully electric fleet by 2025.
  • We offer 2 personal choice volunteering days and match fundraising efforts up to £500.
Perks and Benefits
  • Free gym access for Head Office based employees or subsidized national gym memberships for remote workers.
  • Nursery vouchers, cycle-to-work scheme, and travel loans.
  • Medigold employee support, free flu jabs, online private GP service, and a premium subscription to Calm, the wellbeing app.
  • Training, development, coaching, and mentoring plans, including our GC Leadership Academy, job-specific accreditations, and higher education opportunities.
  • Hybrid working opportunities with time in the office, including breakfast Mondays and dog-friendly Fridays.
  • Financial benefits include a yearly bonus scheme, access to Wagestream, and employee share options.Requirements
    • Previous administrative and customer service experience in a fast-paced environment.
    • Excellent phone manner and experience in handling high volumes of calls.
    • Intermediate Microsoft Excel skills.