Client Services Director

4 weeks ago


Billericay, Essex, United Kingdom Ground Control Full time

A Client Services Director at Ground Control is responsible for delivering exceptional client experiences and driving business growth. Key responsibilities include:

  • Developing and maintaining strong relationships with clients to ensure their needs are met and exceeded.
  • Leading a team of sales representatives or customer care specialists to achieve sales targets and improve client satisfaction.
  • Generating sales or service reports for clients and senior management to inform business decisions.
  • Coaching and supporting team members to help them meet company goals and develop their skills.
  • Keeping accurate records of client interactions for training and quality purposes.
  • Conducting customer service presentations and workshops to enhance client knowledge and engagement.
  • Developing surveys and gathering client feedback to inform business improvements.
  • Providing expert advice to clients on products or services to drive sales and growth.

A successful Client Services Director will have excellent communication and interpersonal skills, as well as practical reporting skills and proficiency in customer management software. Key qualifications include:

  • Proven ability to identify and reach sales and profitability targets.
  • Ability to act on customer feedback and provide meaningful solutions.
  • Ability to lead and develop a successful sales team.
  • Working knowledge of relevant software, including spreadsheets and Salesforce.
  • Ability to compile and present reports to management.
  • Ability to identify and act upon new areas for growth and increase sales.
  • Confidence and ability to deal with high-end clients and important stakeholders.

Ground Control offers a range of benefits and perks, including:

  • Free gym access for Head Office staff or subsidised national gym memberships for remote workers.
  • Nursery Vouchers, Cycle to Work scheme, and Travel loans.
  • Bupa employee support, Free Flu Jabs, online private GP service, and a premium subscription to Calm, the wellbeing app.
  • A supportive, entrepreneurial working environment that fosters collaboration.
  • Training, development, coaching, and mentoring plans, including our GC Leadership Academy, job-specific accreditations, and higher education opportunities.
  • Hybrid working opportunities with time in the office, including breakfast Mondays and dog-friendly Fridays.
  • 2 personal choice volunteering days with fundraising efforts matched up to £500.

Ground Control has been recognised for its commitment to employee engagement, sustainability, and social responsibility. We are proud to have been awarded 'world-class' status for employee engagement in the 2023 best companies results and certified B-Corp Accredited, demonstrating our commitment to sustainable goals ahead of profit.

We are committed to creating a diverse and inclusive workplace culture, supporting initiatives such as The Race at Work Charter, Ban the Box, The Armed Forces Covenant, and Disability Confident. We also invest 5% of our profits into the Evergreen Fund, an investment fund dedicated to sustainability and environmental initiatives.

Our goal is to make a positive impact on the environment, aiming to plant 1,000,000 trees by 2025, achieve a fully electric fleet, and work towards carbon net zero by 2025, having already become carbon neutral in 2020.



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