Assistant Guest Services Manager

3 weeks ago

London, Greater London, United Kingdom Compass Group UK & Ireland Full time
Assistant Guest Services Manager

Salary - up to £40,000

Compass Group UK & Ireland is seeking a skilled Assistant Guest Services Manager to enhance our operations in a prestigious corporate environment. This role is pivotal in managing the Guest Services and Reception departments across multiple locations.

Salary: £38,500 to £40,000 per annum

In this role, you will assist the Guest Services Manager in leading a dynamic and enthusiastic team of 16 Ambassadors, ensuring exceptional front-of-house service and support for our clients, customers, and guests, in accordance with established service level agreements and operational policies.

This position is perfect for individuals who excel at establishing immediate connections with guests. You will be a vital member of a professional team dedicated to providing outstanding client care, exceptional service, and unforgettable experiences for all stakeholders. Every day presents new challenges and opportunities.

This is a full-time, permanent position (40 hours per week), operating Monday to Friday on a shift rota between 7 AM and 7 PM based on client requirements.

Main Responsibilities

The primary duties of this role include:
  • Efficiently addressing guest inquiries and requests in a friendly and timely manner, ensuring all business needs are met professionally.
  • Collaborating with the Guest Services Manager and Supervisors to maintain high standards of reporting and account management, enhancing guest and customer service.
  • Surpassing client and guest expectations while fostering a client-focused environment through regular coaching and support for team members.
  • Taking ownership of service standards at client locations.
  • Assisting the Guest Services Manager with HR-related functions, including rota management, recruitment, and general team management.
  • Exhibiting leadership and development skills to nurture the team through performance reviews and coaching.
The ideal candidate will possess:
  • A commitment to our core values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, and Stronger Together.
  • Preferably previous experience in team leadership within luxury hospitality, premium airlines, or corporate environments.
  • A passion for delivering outstanding guest service in all aspects of their work.
  • Flexibility, creativity, proactivity, organization, attention to detail, and a resourceful, positive attitude.
  • Excellent time management and communication skills, both verbal and written.
  • A personable demeanor with the ability to build rapport with various stakeholders, including internal teams and VIPs.
Benefits include:
  • Exclusive travel discounts with major travel providers.
  • Grocery discounts with leading supermarket chains.
  • Financial incentives aimed at enhancing personal financial security, including life assurance.
  • Regular updates on the best available discounts and savings.
  • Cash rewards for purchases made through our program.
  • Financial bonuses for referring new business or candidates.
  • A contributory pension scheme.
  • Access to wellness programs focused on mental health and well-being.
  • Employee Assistance Program for additional support.
  • Quick access to digital healthcare services for you and your family.
  • Opportunities for personal and professional development through various training programs.
  • Recognition awards for outstanding service by team members.
  • One paid day for charitable activities.
Why Compass Group UK & Ireland?

We prioritize our people and are dedicated to providing numerous professional and personal development opportunities. With over 50 training workshops and leadership programs, we support your growth and career advancement.

We are committed to promoting equality and inclusion in the workplace, celebrating diverse backgrounds and perspectives. Our Employee Networks facilitate a safe space for collaboration and connection among our Ambassadors, reinforcing our commitment to diversity and inclusion.

The well-being of our Ambassadors is paramount, and we continuously focus on providing varied support and initiatives for our teams.

Compass Group UK & Ireland is proud to be a Disability Confident Employer, partnering with organizations to create job opportunities for individuals with special educational needs and disabilities.

About Compass Group UK & Ireland

Compass Group UK & Ireland is a leading provider of managed services, delivering a range of front and back-of-house guest services to corporate clients across the UK, Ireland, and beyond. We serve a diverse clientele, from boutique firms to large multinational corporations, all striving for excellence in customer service.

Our accolades include recognition as one of the 'Best Companies to Work For' and awards for our commitment to diversity and inclusion. We are part of Compass Group, a FTSE 100 company.

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