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Assistant Guest Services Manager
2 months ago
Salary - up to £40,000
Compass Group UK & Ireland is seeking a skilled Assistant Guest Services Manager to enhance our operations in a prestigious corporate environment. This role is pivotal in managing the Guest Services and Reception departments.
Salary: £38,500 to £40,000 annually
In this role, you will be instrumental in assisting the Guest Services Manager with the oversight of a dynamic and innovative team of 16 Ambassadors, ensuring exceptional front-of-house operations. Your focus will be on delivering the highest standards of service and care to clients, customers, guests, and service partners, adhering to established service level agreements and company policies.
This position is perfect for individuals who excel at creating immediate connections with guests. You will be a vital member of a highly professional team dedicated to providing outstanding client care and memorable experiences for all stakeholders. Expect a stimulating work environment where each day presents new challenges.
This is a full-time, permanent position (40 hours per week), operating Monday to Friday on a shift rota basis between 7 AM and 7 PM based on operational needs.
Key Responsibilities
While specific duties may vary, the primary responsibilities include:
- Efficiently addressing guest inquiries and requests in a friendly and timely manner, ensuring all business needs are met professionally.
- Collaborating with the Guest Services Manager and Supervisors to maintain exemplary reporting and account management practices, enhancing guest and customer services.
- Surpassing client and guest expectations while fostering a client-focused atmosphere through regular coaching sessions to uphold operational standards.
- Taking ownership of service quality at client locations.
- Supporting the Guest Services Manager with HR-related tasks, including rota management, recruitment, and general personnel management.
- Exhibiting leadership and team development skills through performance reviews and coaching.
- A commitment to our core values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, and Stronger Together.
- Preferably prior experience in team leadership within front-of-house operations in luxury hotels, premium airlines, or corporate settings.
- A passion for delivering exceptional guest service in all endeavors.
- Adaptability, creativity, and a proactive approach, with strong organizational and detail-oriented skills.
- Excellent time management and communication abilities (both verbal and written).
- A personable demeanor with the ability to build rapport with key stakeholders.
- Exclusive travel discounts with various providers.
- Grocery discounts with major retailers.
- Financial benefits aimed at enhancing personal financial security, including life assurance.
- Regular updates on the best discounts and savings available.
- Cash rewards for spending and referrals.
- Contributory pension scheme.
- Access to wellness programs to support mental health and well-being.
- Employee Assistance Program for team support.
- Quick access to digital healthcare services.
- Opportunities for personal and professional development.
- Recognition awards for outstanding service.
- One paid day for charitable work.
Compass Group UK & Ireland is a leading provider of corporate guest services, offering a comprehensive range of managed front and back-of-house solutions. We pride ourselves on delivering tailored services to clients across major cities in the UK and Ireland, as well as key locations in the US and Hong Kong.
We are dedicated to fostering an inclusive workplace that values diversity and promotes equality of opportunity. Our commitment to employee development is reflected in our extensive training programs and leadership initiatives designed to support career progression.
We prioritize the mental and physical well-being of our team members, providing various support initiatives to enhance their overall experience within the company.
