Assistant Guest Services Manager

3 weeks ago

London, Greater London, United Kingdom NOVOTEL Full time
Job Overview

As an Assistant Front Office Manager, you will play a vital role in assisting the Front Office Manager in managing the daily functions of the front desk, ensuring exceptional guest experiences and satisfaction.

Core Responsibilities

  • Oversee all front office activities, including guest check-in/check-out, reservations, and service delivery.
  • Build strong relationships with guests during their stay to foster loyalty and repeat visits.
  • Address guest complaints that have not been resolved by team members, providing prompt and effective solutions.
  • Support the Front Office Manager in creating and implementing new operational procedures as needed.
  • Remain vigilant regarding potential fraud, theft, and security concerns.
  • Ensure that communication processes are efficient and effective to maintain high service standards.
  • Perform Duty Management responsibilities as required.
  • Assist in the ongoing training programs for staff to uphold Brand and Service Standards.
  • Welcome and onboard new team members, ensuring they are integrated into the department and hotel.
  • Collaborate with the Front Office Manager to cultivate a cohesive team environment that emphasizes trust and accountability in achieving departmental and hotel objectives.
  • Promote the ALL Accor loyalty program to guests.

Qualifications

Familiarity with hotel management systems, particularly Opera Cloud.

  • Minimum of 2-3 years of experience in a supervisory or assistant management role within front office operations.
  • Strong leadership, communication, and interpersonal skills.
  • Proficient problem-solving skills and attention to detail.
  • Ability to thrive in a high-pressure environment.
  • Flexibility in working hours, including evenings, nights, weekends, and holidays.
  • Multilingual abilities are advantageous.

About Our Establishment

We are a modern hotel featuring 206 rooms, situated in a prime location with easy access to local attractions. Our amenities include an indoor pool, gym, sauna, steam room, bar, restaurant, and outdoor terrace.

Understanding our guests' perspectives is essential, and we will provide you with an opportunity to experience our services firsthand.

Application Process

If you are a dedicated and experienced hospitality professional passionate about delivering excellence, we encourage you to consider the Assistant Front Office Manager position. Please submit your resume and a cover letter outlining your relevant experience and suitability for this role.

Join our team at Novotel and contribute to creating memorable experiences for our guests.

Note: Only candidates with the right to live and work in the UK will be considered.

Diversity & Inclusion Commitment:

We are committed to fostering an inclusive environment and aim to attract, recruit, and promote diverse talent, ensuring that everyone feels they belong.

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