Experienced IT Support Engineer

3 weeks ago


London, Greater London, United Kingdom Mackenzie Jones Full time

Position: IT Support Engineer - 2nd/3rd Line

Contract Type: Fixed Term Contract

Salary: £40,000 + Comprehensive Benefits Package

Location: West London - Onsite

Work Schedule: Onsite Monday to Friday during term time, with options for remote work or reduced hours during school holidays.

Eligibility: Must be authorized to work in the UK.

A prestigious educational institution is looking to hire a 2nd/3rd Line IT Support Engineer to provide technical assistance to over 35 staff members and 100 students.

Key Responsibilities:

  • Provide 2nd/3rd line technical support and system administration.
  • Manage connectivity and configuration for MacOS and iOS devices.
  • Support an Apple and JAMF-based IT environment.
  • Offer assistance with Office 365 and Google Workspace.
  • Support various end-user devices including Windows laptops, desktops, iPads, and tablets.
  • Handle hardware and software installation, configuration, and deployment.
  • Maintain networking systems including TCP/IP, DNS, VLAN, VPN, SSL, and IPSec, with knowledge of wireless switches such as Cisco or Ubiquity being advantageous.
  • Utilize Mobile Device Management (MDM) solutions like JAMF.
  • Support audio/visual equipment including projectors and interactive displays.
  • Implement security measures including firewalls, antivirus, web filters, and security policies.
  • Provide VOIP communications and telephony support.
  • Exhibit excellent communication and organizational skills with a proactive approach.

Working Hours:

This role requires onsite presence during term time from 8:30 AM to 4:30 PM, and during school holidays from 8:30 AM to 4:00 PM, with some flexibility for remote work.

Benefits Include:

  • 25 days of annual leave plus 8 bank holidays.
  • Flexible working arrangements during school closures.
  • Pension scheme.
  • Complimentary lunches.
  • Opportunities for training and career advancement.
  • Annual salary review.

Keywords: 2nd Line IT Support Engineer, 3rd Line IT Support, IT Technician, Technical Support, Apple, MacOS, iOS, Office 365, Windows, Active Directory, Networking, Audio/Visual Support, IT Security, VOIP, London.



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