Experienced IT Support Engineer
3 weeks ago
Position: IT Support Engineer - 2nd/3rd Line
Contract Type: Fixed Term Contract
Salary: £40,000 + Comprehensive Benefits Package
Location: West London - Onsite
Work Schedule: Onsite Monday to Friday during term time, with options for remote work or reduced hours during school holidays.
Eligibility: Must be authorized to work in the UK.
A prestigious educational institution is looking to hire a 2nd/3rd Line IT Support Engineer to provide technical assistance to over 35 staff members and 100 students.
Key Responsibilities:
- Provide 2nd/3rd line technical support and system administration.
- Manage connectivity and configuration for MacOS and iOS devices.
- Support an Apple and JAMF-based IT environment.
- Offer assistance with Office 365 and Google Workspace.
- Support various end-user devices including Windows laptops, desktops, iPads, and tablets.
- Handle hardware and software installation, configuration, and deployment.
- Maintain networking systems including TCP/IP, DNS, VLAN, VPN, SSL, and IPSec, with knowledge of wireless switches such as Cisco or Ubiquity being advantageous.
- Utilize Mobile Device Management (MDM) solutions like JAMF.
- Support audio/visual equipment including projectors and interactive displays.
- Implement security measures including firewalls, antivirus, web filters, and security policies.
- Provide VOIP communications and telephony support.
- Exhibit excellent communication and organizational skills with a proactive approach.
Working Hours:
This role requires onsite presence during term time from 8:30 AM to 4:30 PM, and during school holidays from 8:30 AM to 4:00 PM, with some flexibility for remote work.
Benefits Include:
- 25 days of annual leave plus 8 bank holidays.
- Flexible working arrangements during school closures.
- Pension scheme.
- Complimentary lunches.
- Opportunities for training and career advancement.
- Annual salary review.
Keywords: 2nd Line IT Support Engineer, 3rd Line IT Support, IT Technician, Technical Support, Apple, MacOS, iOS, Office 365, Windows, Active Directory, Networking, Audio/Visual Support, IT Security, VOIP, London.
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