Injury Management Consultant

3 weeks ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom EML (Employers Mutual Limited) Full time

Unlock your potential in the field of customer support and enhance your career

Comprehensive training provided to ensure your success in the compensation sector

Embark on a fulfilling career that positively impacts lives while being part of a dynamic and welcoming organization

ABOUT EML

EML is a prominent entity in the Workers Compensation and Personal Injury Claims Management arena. Our mission is to assist individuals in reclaiming their lives through consistent support during their recovery journey. With a workforce exceeding 4,000 dedicated professionals, we are committed to fostering a culture of learning and development, ensuring a long-lasting career at EML.

THE ROLE

As a vital member of our diverse team, you will contribute to making a significant difference in the lives of individuals every day. Your efforts will bring satisfaction, knowing that your skills and dedication serve a meaningful purpose.

The role of Injury Management Consultant is essential in aiding injured workers to regain their footing. You will serve as the primary liaison for the injured individual, their employer, and all relevant parties involved in the recovery plan to facilitate a smooth return to work.

We seek individuals with outstanding customer service and organizational abilities who thrive in a fast-paced setting. If you are in search of a new opportunity where your contributions truly matter, this position is ideal for you.

This is a Full-time permanent role with the option to work remotely up to three days a week after completing training.

YOUR RESPONSIBILITIES

  • Assist individuals recovering from workplace injuries, guiding them through both physical and psychological challenges.
  • Build and sustain relationships with a diverse range of stakeholders, including injured workers, employers, medical professionals, and rehabilitation providers, to ensure a safe and timely return to work.
  • Implement proactive and timely strategies to enhance recovery and return-to-work outcomes.

ABOUT YOU

  • Experience in customer service, call center roles, or disability support (such as case management) is highly beneficial but not mandatory.
  • Ability to collaborate effectively within a team and excel in a dynamic environment.
  • A genuine passion for assisting others and the capability to navigate challenging discussions.
  • Self-driven, proactive, and innovative in engaging with stakeholders.
  • Empathetic, resilient, and able to perform well under pressure.

WHY EML?

At EML, we share a unified goal of helping individuals reclaim their lives. We are dedicated to maintaining the lowest caseloads in the industry, providing numerous opportunities within our claims teams.

We genuinely support one another and offer competitive benefits, flexible working hours, and remote work options. Our learning culture enables us to continually invest in our employees, ensuring a long-term career at EML.

Here are some of the employee benefits available at EML:

  • A unique and collaborative team culture.
  • Flexibility to work from home to promote work-life balance.
  • A corporate wellness program featuring discounted health insurance and gym memberships.
  • Generous discounts from over 350 retailers through our RewardsHub program.
  • Extensive learning and development opportunities to help you achieve your full potential.
  • Access to support and counseling services for work or personal matters through our Employee Assistance Program.
  • Company-wide events to foster connection and celebrate achievements.
  • Eligibility for an annual company incentive scheme and salary reviews.
  • Up to 16 weeks of paid parental leave, plus superannuation.

We stand together as equals. EML is an equal opportunity employer, and by working with us, you will be part of a culture that values diversity and inclusion. We are committed to maintaining a workplace where everyone feels respected and valued.

We prioritize our employees and are dedicated to supporting their professional growth while providing generous benefits.

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