IT Operations Performance Lead

4 weeks ago

London, Greater London, United Kingdom easyJet Full time

IT Operations Performance Lead
Location: Hybrid
Role Overview

The IT Operations Performance Lead is responsible for defining and overseeing value and performance metrics, implementing processes, and executing measurement strategies that align with easyJet's strategic goals. This position fosters a culture of continuous enhancement through insights and data-driven decision-making. The role collaborates with ITSO teams to ensure resources are optimized to improve efficiency, effectiveness, and customer satisfaction.

Key Responsibilities

> Extensive experience in an IT environment focusing on portfolio management tasks.
> Familiarity with IT value and performance management frameworks, indicators, and supplier service level agreements.
> Proven experience in IT governance and leadership within a large or complex organization.
> Skills in strategy, planning, and orchestration: strategic planning, service/platform/product lifecycle management, demand management, and capacity planning.
> Strong stakeholder needs analysis and communication management skills.
> Experience in managing and delivering through third-party suppliers, with a focus on business outcomes and employee experience.
> Proficient in data analysis with strong analytical skills.
> Competence in budgeting and financial management.

What We Offer

> Competitive salary package
> Performance-based bonus potential up to 30%
> Generous holiday allowance
> Employee share schemes including BAYE and SAYE
> Pension contribution of 7%
> Life Assurance coverage
> Flexible benefits program
> Exceptional staff travel opportunities

About easyJet

At easyJet, our mission is to simplify low-cost travel, connecting individuals to what they value through Europe's leading airline network, competitive fares, and friendly service. It requires a collective effort to transport over 90 million passengers annually across 35 countries. Whether you are part of our frontline operations or corporate functions, you will encounter a team that is positive, inclusive, and ready to tackle challenges together.

Commitment to Diversity

We are dedicated to fostering individuality and empowering our employees to take initiative and pursue continuous learning. We prioritize performance and potential, and we are committed to creating a diverse and inclusive organization that meets the needs of all individuals.

Business Area

Service Delivery

Primary Location

United Kingdom

Organisation

Information Technology (IT)

Schedule

Full-time

Unposting Date

Ongoing

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