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Strategic Performance Lead

2 months ago

London, Greater London, United Kingdom QBE Full time
Job Summary

We are seeking a highly analytical professional to join our Operations team as a Performance Analysis Lead. This role will partner with the Operations leadership team to enable the delivery of key performance reporting and analysis, in support of their strategic goals.

Key Responsibilities
  • Collaborate with stakeholders to define and standardise performance metrics, collecting requirements and managing demand priorities.
  • Implement and lead Operations Performance monthly reviews.
  • Work with the Operations leadership team to identify and advise on improvements based on data insights.
  • Provide performance measurement and support continuous improvement of operations.
  • Support the oversight of QBE's offshore shared service centre.
  • Identify and surface common themes around performance insights.
About You
  • Highly analytical and able to translate information from large amounts of data into high-level insights.
  • Demonstrate experience within operational performance evaluation and embedding improvements of processes.
  • Proven experience of measuring and reporting on the performance of service against agreed KPI's.

At QBE, we are committed to enabling a more resilient future for our customers and the community. If you have a passion for data and a drive to contribute to our vision, we encourage you to submit your application.