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Operational Performance Lead

2 months ago

London, Greater London, United Kingdom Barts Health NHS Trust Full time
About the Role

We are seeking a highly skilled and experienced Service Delivery Manager to join our team at Barts Health NHS Trust. As a key member of our leadership team, you will be responsible for the overall operational performance of our Women's & Children Division.

Main Responsibilities
  • Ensure the day-to-day delivery of services to patients in accordance with agreed objectives, targets, quality standards, controls, and resource constraints.
  • Manage key performance targets in the respective specialties and demonstrate continuous improvement in patient experience.
  • Play a key part in delivering meaningful and positive change to enable clinical teams to better plan their service and improve care pathways.
  • Nurture and develop the skills of the staff you manage to help them perform to a high level.
About Us

Barts Health NHS Trust is one of the largest NHS trusts in the country and one of Britain's leading healthcare providers. We are committed to providing safe and compassionate care to our patients in east London and beyond.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate, and support an inclusive working environment.

Person Specification
  • Degree educated or equivalent academic or healthcare professional qualification or equivalent knowledge.
  • Currently working at SDM level.
  • Evidence of continuing professional development.
  • A demonstrable capacity and capability for operational/clinical service management at middle level in an acute hospital environment or similarly complex organisation.
  • Managing complex issues with staff using HR policies and procedures.
  • Able to demonstrate a comprehensive understanding of the RTT and other constitutional standards.
  • Able to demonstrate an understanding of the elective pathway, and challenges of theatre utilization.
  • Broad understanding of the NHS Strategies and key issues affecting the service.
  • RTT principles.
  • Evidence of project management experience.
Skills and Abilities
  • Works well under pressure and does not allow deadlines to adversely impact on interpersonal communication or quality of work.
  • Able to communicate effectively with senior medical staff, corporate directors, and other senior managers across the trust.
  • Ability to maintain confidentiality at all times.
  • Aptitude to enhance personal development and own skills.
  • Knowledge and awareness of issues affecting NHS acute hospitals.
  • Quick learner, able to access appropriate information and advice, and imbue confidence and trust.
  • To meet deadlines and priorities often under considerable pressure and in tight deadlines.
  • Excellent attention to detail.
  • Team working with staff from a variety of disciplines and levels of seniority.
  • Analysing data and preparation of reports.
  • Investigation of incidents or complaints.
  • Evidence of project management experience.
  • Understanding of the complexity of the NHS and the likely changes over the next 3-5 years.