Senior Leadership Role: Operations Manager UK

1 week ago

London, Greater London, United Kingdom Lead Generation Group Full time
Job Title: Senior Leadership Role: Operations Manager UK

Job Summary: We are seeking an experienced individual to fill the role of Operations Manager in the UK market. This position requires exceptional leadership skills, a deep understanding of customer service and sales, and the ability to effectively manage teams while overseeing operations within the country.

Key Responsibilities:

* Lead and manage a team of customer service representatives, ensuring high levels of performance, productivity, and morale.
* Handle escalated customer calls and complaints efficiently and effectively, providing resolutions in a timely manner while maintaining a positive customer experience.
* Implement strategic plans to achieve business objectives and drive growth within the country market.
* Oversee day-to-day operations within the country, including but not limited to staffing, training, performance management, and process improvements.
* Collaborate with other departments, such as sales, marketing, and finance, to ensure alignment and support for overall business goals.
* Build and maintain strong relationships with customers ensuring customer satisfaction and retention.
* Analyse performance metrics and KPIs to identify areas for improvement.
* Ensure compliance with company policies, procedures, and quality standards, as well as regulatory requirements within the country market.

Requirements:

* Proven experience in a senior leadership role managing UK clients
* Used to managing teams in a fully remote business
* Strong communication and interpersonal skills, with the ability to effectively interact with customers, team members, and Directors.
* Excellent problem-solving skills and the ability to make sound decisions under pressure.
* Demonstrated ability to lead and motivate a team to achieve goals and objectives.
* Analytical mindset with the ability to interpret data and metrics to drive business performance.
* Knowledge of relevant laws, regulations, and industry standards for UK
* A good grasp of technology and IT systems and tools such as CRMs
* Preferred candidate has a background in Marketing / Lead Generation
* Experienced in handling stage 1 HR issues

Company Overview: Lead Generation Group is a leading provider of lead generation services, dedicated to helping businesses achieve their growth objectives. We are committed to delivering exceptional results and building long-term relationships with our clients.

What We Offer:

* Competitive salary and benefits package
* Opportunity to work with a dynamic and growing company
* Collaborative and supportive team environment
* Professional development and training opportunities
* Recognition and rewards for outstanding performance

How to Apply: If you are a motivated and experienced individual looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].

Equal Opportunities Employer: Lead Generation Group is an equal opportunities employer and welcomes applications from all qualified candidates.

Disclaimer: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it.

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