Lead Retail Operations Manager
3 weeks ago
Job Title: Senior Floor Manager at JD Group
JD Group is a prominent name in the retail sector, specializing in Sports Fashion, Outdoor Gear, and Fitness Apparel, employing over 60,000 team members across 3,400 locations in 30 countries.
We are seeking a committed professional to join our workforce and contribute to our mission of fostering a people-centric, innovative, and customer-oriented business.
- Customer Engagement
- Ensure exceptional standards of customer interaction.
- Effectively address customer concerns and inquiries.
- Oversee the presentation and service quality of sales personnel.
- Recognize the significance of customer service metrics.
- Sales Performance
- Meet and surpass sales objectives.
- Supervise daily performance of sales staff.
- Utilize in-store technology efficiently.
- Leverage reports for optimal product placement and highlight key selling items.
- Comprehend Footfall, Average Transaction Value, and Conversion Rates.
- Visual Presentation
- Employ visual merchandising strategies to captivate and engage shoppers.
- Maintain the store environment to the highest standards.
- Ensure stock is organized and visually appealing.
- Team Development
- Promote personal growth within the team.
- Support training and development initiatives.
- Assist in onboarding new team members.
- Required Skills and Experience
- Previous experience in retail management is advantageous.
- Strong organizational and time management abilities.
- Exceptional verbal and written communication skills.
- Proficiency in Microsoft Outlook, Word, and Excel.
We provide an enhanced holiday allowance, a performance-based bonus structure, employee discounts, and opportunities for personal growth.
We appreciate your interest in becoming part of our team.
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