Lead Retail Operations Manager

2 months ago


Rushden, Northamptonshire, United Kingdom JD Group Full time

Job Title: Senior Floor Manager at JD Group

JD Group is a prominent player in the retail sector, specializing in Sports Fashion, Outdoor Gear, and Fitness Apparel, with a vast workforce and numerous outlets across various markets.

We are seeking a committed professional to become part of our team and contribute to our mission of fostering a people-oriented, innovative, and customer-centric environment.

  • Customer Engagement
    • Deliver exceptional customer service consistently.
    • Effectively address customer inquiries and resolve complaints.
    • Oversee the appearance and service quality of sales personnel.
    • Recognize the significance of customer service metrics.
  • Sales Performance
    • Meet and surpass sales objectives.
    • Conduct daily evaluations of sales staff performance.
    • Utilize in-store technology efficiently.
    • Leverage reports for optimal product placement and key selling strategies.
    • Comprehend customer traffic, average transaction value, and conversion rates.
  • Visual Presentation
    • Employ visual merchandising techniques to captivate and engage shoppers.
    • Uphold the store's standards of cleanliness and organization.
    • Ensure that stock is maintained in a tidy and appealing manner.
  • Training & Development
    • Promote individual growth within the team.
    • Support team training initiatives and development efforts.
    • Assist in onboarding new team members.
  • Required Skills and Experience
    • Prior experience in retail management is advantageous.
    • Strong organizational and time management abilities.
    • Exceptional verbal and written communication skills.
    • Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel.

We provide a competitive holiday allowance, a performance-based bonus structure, employee discounts, and opportunities for personal growth.

We appreciate your interest in being part of our team.



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