Lead Retail Operations Manager
2 months ago
Job Title: Senior Floor Manager at JD Group
JD Group is a prominent player in the retail sector, specializing in Sports Fashion, Outdoor Gear, and Fitness Apparel, with a vast workforce and numerous outlets across various markets.
We are seeking a committed professional to become part of our team and contribute to our mission of fostering a people-oriented, innovative, and customer-centric environment.
- Customer Engagement
- Deliver exceptional customer service consistently.
- Effectively address customer inquiries and resolve complaints.
- Oversee the appearance and service quality of sales personnel.
- Recognize the significance of customer service metrics.
- Sales Performance
- Meet and surpass sales objectives.
- Conduct daily evaluations of sales staff performance.
- Utilize in-store technology efficiently.
- Leverage reports for optimal product placement and key selling strategies.
- Comprehend customer traffic, average transaction value, and conversion rates.
- Visual Presentation
- Employ visual merchandising techniques to captivate and engage shoppers.
- Uphold the store's standards of cleanliness and organization.
- Ensure that stock is maintained in a tidy and appealing manner.
- Training & Development
- Promote individual growth within the team.
- Support team training initiatives and development efforts.
- Assist in onboarding new team members.
- Required Skills and Experience
- Prior experience in retail management is advantageous.
- Strong organizational and time management abilities.
- Exceptional verbal and written communication skills.
- Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel.
We provide a competitive holiday allowance, a performance-based bonus structure, employee discounts, and opportunities for personal growth.
We appreciate your interest in being part of our team.
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