Lead Retail Operations Manager

2 months ago


Rushden, Northamptonshire, United Kingdom JD Group Full time

Job Title: Senior Floor Manager at JD Group

JD Group is a prominent name in the retail sector, specializing in Sports Fashion, Outdoor Gear, and Fitness Apparel, employing over 60,000 team members across 3,400 locations in 30 countries.

We are seeking a committed professional to join our workforce and contribute to our mission of fostering a people-centric, innovative, and customer-oriented business.

  • Customer Engagement
    • Ensure exceptional standards of customer interaction.
    • Effectively address customer concerns and inquiries.
    • Oversee the presentation and service quality of sales personnel.
    • Recognize the significance of customer service metrics.
  • Sales Performance
    • Meet and surpass sales objectives.
    • Supervise daily performance of sales staff.
    • Utilize in-store technology efficiently.
    • Leverage reports for optimal product placement and highlight key selling items.
    • Comprehend Footfall, Average Transaction Value, and Conversion Rates.
  • Visual Presentation
    • Employ visual merchandising strategies to captivate and engage shoppers.
    • Maintain the store environment to the highest standards.
    • Ensure stock is organized and visually appealing.
  • Team Development
    • Promote personal growth within the team.
    • Support training and development initiatives.
    • Assist in onboarding new team members.
  • Required Skills and Experience
    • Previous experience in retail management is advantageous.
    • Strong organizational and time management abilities.
    • Exceptional verbal and written communication skills.
    • Proficiency in Microsoft Outlook, Word, and Excel.

We provide an enhanced holiday allowance, a performance-based bonus structure, employee discounts, and opportunities for personal growth.

We appreciate your interest in becoming part of our team.



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