Customer Success Coordinator

3 weeks ago

Oxford, Oxfordshire, United Kingdom Global Pathogen Analysis Service Ltd Full time

Exciting Opportunity: Customer Engagement Executive

About Global Pathogen Analysis Service Ltd:

We are Global Pathogen Analysis Service Ltd, an innovative organization committed to revolutionizing the diagnosis and management of infectious diseases globally. Our objective is to develop state-of-the-art tools utilizing Whole Genome Sequencing technology, aiming to establish a worldwide pathogen metagenomics system that can identify and anticipate disease outbreaks.

Supported by leading experts in pathogen genomics from prestigious institutions, enhanced by advanced cloud computing solutions, and backed by significant funding, we provide a comprehensive approach to optimize genomic sequencing data processing.

We are honored to collaborate with esteemed research institutions, working together to enhance our pathogen analysis capabilities and deliver solutions to healthcare providers around the world.

Role Overview:

The Customer Engagement Executive role is crucial in delivering exceptional customer experiences. You will be instrumental in fostering and maintaining relationships with both prospective and current clients, in line with our mission to build a collaborative global network to combat infectious diseases.

Key Responsibilities:

  • Conduct market analysis and oversee a customer pipeline.
  • Manage a comprehensive Customer Relationship Management (CRM) system.
  • Work closely with the Product Manager to address client inquiries and organize user groups.
  • Coordinate with internal departments to effectively resolve customer issues.
  • Evaluate competitors and stakeholders to identify key participants in the genomics sector.
  • Assist in cultivating an engaged user community.
  • Ensure a superior customer experience and respond to feedback in a timely manner.
  • Support procurement processes and contribute to the development of sales materials.
  • Help organize customer conferences and events.

Skills and Qualifications:

  • Experience in client-facing roles within the health or technology sectors.
  • Proven track record in startup or scale-up environments.
  • Demonstrated ability to provide exceptional customer experiences.
  • Strong interpersonal and organizational capabilities.

Benefits Overview:

  • Competitive salary and benefits package.
  • Generous vacation allowance and additional perks.
  • Contributions to retirement plans and private health insurance.
  • Opportunities for professional development and employee support programs.
  • Flexible working arrangements.

Global Pathogen Analysis Service Ltd is dedicated to diversity and equal opportunities, welcoming applications from all backgrounds. We support part-time and flexible work arrangements to promote our team members' work-life balance.

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