Customer Success Manager

7 days ago


Oxford, Oxfordshire, United Kingdom Spottitt Full time
About the Role

We are seeking a highly skilled and experienced professional to join our team as a Customer Success Manager. This is a critical role that will play a key part in driving the success of our business and ensuring that our customers receive the highest level of service.

Key Responsibilities
  • Service Delivery: You will be responsible for ensuring that our service delivery meets the highest standards, and that our customers receive the support and guidance they need to achieve their goals.
  • Process Improvement: You will work closely with our technical and commercial teams to identify areas for process improvement and implement changes that will drive efficiency and effectiveness.
  • Client Management: You will be the primary point of contact for our clients, and will work closely with them to understand their needs and develop solutions that meet their requirements.
  • Team Leadership: You will lead and manage a team of professionals, providing guidance, support and development opportunities to help them achieve their full potential.
Requirements
  • Experience: You will have a proven track record of success in a customer-facing role, with experience of managing teams and driving process improvement.
  • Skills: You will have excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues alike.
  • Knowledge: You will have a deep understanding of our business and our customers, with the ability to develop and implement solutions that meet their needs.
What We Offer
  • Competitive Salary: We offer a competitive salary and benefits package, including a pension plan and 25 days holiday per year.
  • Opportunities for Growth: We offer opportunities for career growth and development, with a clear path for progression and advancement.
  • Collaborative Team Environment: We have a collaborative and supportive team environment, with a strong focus on teamwork and collaboration.


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