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Customer Success Professional
2 months ago
About the Role:
Hays Specialist Recruitment Limited is seeking an experienced Customer Success Manager to join our team. As a key member of our organization, you will be responsible for managing a portfolio of clients within a specific sector.
Your Key Responsibilities:
- Manage a group of clients within a particular sector, providing exceptional customer service and ensuring their needs are met.
- Monitor client usage, identify areas for improvement, and implement strategies to increase client satisfaction and retention.
- Engage in regular meetings with clients, both face-to-face and remotely, to discuss their needs and provide solutions.
- Identify new business opportunities and pitch them to clients, driving revenue growth and expansion.
- Collaborate with internal teams to ensure seamless delivery of services and achieve business objectives.
Requirements:
- Proven experience in managing clients within a B2B service environment.
- Excellent communication and problem-solving skills, with the ability to work independently and as part of a team.
- Flexibility to travel to client sites 2-3 times per month, with a valid driving license and access to a car.
- Ability to work in a fast-paced environment and adapt to changing priorities.
What We Offer:
- A competitive salary between £32,000 - £38,000, depending on experience, with a 20% performance-related bonus.
- A hybrid working policy, with 3 days on-site and 2 days at home.
- 25 days' holiday plus bank holidays, with a sickness and compassionate leave scheme.
