Bilingual Customer Success Professional

3 weeks ago

Oxford, Oxfordshire, United Kingdom Reed Full time
Customer Success Manager Opportunity

Reed is excited to partner with a client in Central Oxford to find a talented Customer Success Manager to drive customer satisfaction and growth.

The ideal candidate will be a proactive and customer-focused individual with a passion for delivering exceptional service and building strong relationships with clients.

Key Responsibilities:
  1. Cultivate and maintain long-term relationships with key accounts to ensure their success and satisfaction.
  2. Collaborate with the customer service team to provide seamless account management and resolve any issues promptly.
  3. Develop and implement strategies to onboard new accounts and ensure they maximize the benefits of our solutions.
  4. Provide comprehensive training and support to ensure clients have a thorough understanding of our systems and solutions.
  5. Utilize data analytics and visualization tools to showcase the value of our data and drive business growth.
  6. Manage and resolve customer escalations in a timely and professional manner.
  7. Stay up-to-date with industry regulations and ensure data accuracy and integrity.
What We Offer:
  1. A competitive salary package.
  2. Opportunities for career advancement and professional growth.
  3. A flexible hybrid work model, with 3 days in the office and 2 days working remotely.

We are seeking an experienced account manager or customer success manager with outstanding communication skills, a deep understanding of client relations, and a commitment to service excellence. If you are a motivated and customer-focused individual looking for a new challenge, we encourage you to apply today.

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