Bilingual Customer Success Professional

1 month ago

Oxford, Oxfordshire, United Kingdom Reed Full time
Customer Success Manager Opportunity

Reed is excited to partner with a client in Central Oxford to find a Customer Success Manager who will drive customer satisfaction and growth.

The ideal candidate will be a proactive and customer-focused individual with a strong ability to build lasting relationships and deliver exceptional service.

  • Cultivating Customer Relationships: Foster strong relationships with account customers to enhance their success and satisfaction.
  • Collaboration and Communication: Work closely with customer service teams to ensure seamless account management and effective communication.
  • Onboarding and Training: Oversee the onboarding process for new accounts, providing comprehensive training to ensure a thorough understanding of our solutions.
  • Utilizing Data Insights: Leverage innovative tools like heatmaps and pivot tables to showcase the value of our data and drive business growth.
  • Issue Resolution and Escalation: Handle escalations and work closely with accounts to resolve issues promptly and efficiently.
  • Data Accuracy and Compliance: Maintain data accuracy and stay up-to-date with industry regulations to ensure compliance.

What We Offer

  • A competitive salary package.
  • Opportunities for career advancement.
  • A flexible hybrid work model, with 3 days in the office and 2 days working remotely.

We are seeking an individual with previous account management or customer success manager experience. The ideal candidate will have outstanding communication skills, a deep understanding of client relations, and a commitment to service excellence. If you are a motivated and customer-focused professional looking for a new challenge, we encourage you to apply today.

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