Service Delivery Manager

7 days ago

Oxford, Oxfordshire, United Kingdom The Recruitment Group Full time

Job Summary:

The Recruitment Group is seeking a highly skilled Service Delivery Manager to join our team in Oxford. As a Service Delivery Manager, you will be responsible for managing relationships with clients to maximize customer satisfaction and service delivery.

Key Responsibilities:

  • Develop and maintain strong relationships with clients to ensure their needs are met and exceeded.
  • Work closely with clients to understand their business goals and objectives, and develop strategies to achieve them.
  • Manage and deliver high-quality service to clients, ensuring timely and effective resolution of issues.
  • Collaborate with internal teams to ensure seamless service delivery and excellent customer experience.
  • Develop and implement tools and strategies to measure and improve service delivery and customer satisfaction.
  • Provide regular reporting and updates to senior managers on service delivery and customer satisfaction.

Requirements:

  • Proven track record in face-to-face client meetings and experience delivering presentations to clients.
  • Minimum of 3 years' experience in a B2B Customer Success/Service Delivery environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
  • Strong analytical and problem-solving skills, with the ability to identify and resolve issues quickly and effectively.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines.

What We Offer:

  • 25 days' holiday + bank holidays.
  • Performance-related bonus.
  • Compassionate leave.
  • Flexible working (hybrid).
  • Social events.
  • Free parking.
  • Flexi Fridays.

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