Service Delivery Specialist
2 days ago
About the Role
We are seeking a highly skilled Service Delivery Specialist to join our team at Oxford University Press. As a key member of our Product Operations team, you will play a critical role in ensuring the smooth delivery of our services to customers and colleagues.
Key Responsibilities
- Triage and resolve technical issues in a timely and efficient manner
- Collaborate with platform developers, internal teams, and third-party partners to deliver high-quality services
- Develop and implement process improvements to enhance service delivery
- Provide technical recommendations and defect prioritization to ensure optimal service performance
- Deliver usual service requests and ensure seamless customer experience
About You
We are looking for a proactive and self-motivated individual with a technical background and excellent problem-solving skills. You will be able to work independently with strong organizational skills and excellent written and verbal communication skills. Experience in the publishing industry and knowledge of publishing platforms are desirable.
What We Offer
- A competitive salary and benefits package
- Opportunities for professional development and growth
- A dynamic and supportive work environment
- A chance to work with a leading publisher and contribute to the success of our business
How to Apply
If you are a motivated and experienced Service Delivery Specialist looking for a new challenge, please submit your application, including your CV and a cover letter, to us.
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