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Service Delivery Specialist

2 months ago

Oxford, Oxfordshire, United Kingdom Oxford University Press Full time

About the Role

We are seeking a highly skilled Service Delivery Specialist to join our team at Oxford University Press. As a key member of our Product Operations team, you will play a critical role in ensuring the delivery of exceptional service to our customers and colleagues.

Key Responsibilities

  • Triage and resolve technical issues in a timely and efficient manner
  • Collaborate with cross-functional teams to identify and implement process improvements
  • Develop and maintain technical documentation and knowledge base
  • Provide training and coaching to colleagues on technical procedures and best practices
  • Work closely with our strategic technology partner to ensure seamless integration of services

About You

We are looking for a highly motivated and organized individual with a strong technical background and excellent communication skills. You will be able to work independently and as part of a team, with a strong focus on delivering high-quality results.

Requirements

  • Technical degree or equivalent experience
  • Proven track record of delivering technical solutions in a fast-paced environment
  • Excellent written and verbal communication skills
  • Ability to work collaboratively with cross-functional teams
  • Strong problem-solving and analytical skills

What We Offer

Oxford University Press offers a competitive salary and benefits package, including 25 days' holiday, pension scheme, and access to a wide range of employee networks and societies. We are committed to providing a supportive and inclusive work environment that allows our employees to thrive.