Service Delivery Manager
3 weeks ago
Service Delivery Manager
Cameo Consultancy is seeking a highly skilled Service Delivery Manager to join our team. As a key member of our service management team, you will be responsible for directing and delegating service tasks, monitoring current projects to ensure project delivery, and managing the service team, training, and coaching.
Key Responsibilities:
- Directing and delegating service tasks
- Monitoring current projects to ensure project delivery
- Managing service team, training, and coaching
- Monitoring customer complaints, creating methods to improve service delivery
- Managing the service desk, improving efficiencies
- Overseeing aftersales service
- Working with sales and project managers to deliver to customers
- Auditing work carried out to ensure the highest standards of service delivery, efficiency, and productivity goals are met
Requirements:
- Experience as a service manager within manufacturing, FMCG, machinery, engineering, or large heavy goods installations
- Experience managing service engineers
- Ability to support and nurture a positive culture
- Managed and delivered high levels of customer service
- An effective problem solver, always putting service first
What We Offer:
- Competitive salary of up to £50,000
- Company car, phone, and laptop
- Company-assisted private healthcare
- Pension scheme
- 25 days holiday + bank holidays
- In-house and on-the-job training and development
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