IT Service Delivery Manager

4 weeks ago


Oxford, Oxfordshire, United Kingdom Understanding Recruitment Full time £85,000 - £95,000
Service Desk Manager

This is an exciting opportunity for an experienced Service Desk Manager to join a leading organisation based in Oxford. As the Service Desk Manager, you will have experience of working in an ITIL environment while also being exposed to incident/problem management. The Service Desk Manager will be responsible for all SLAs and OLAs while ensuring that the Service Desk team are working at their most effective. You will also be working closely with a wide variety of IT teams to ensure the continued development of the IT services.

Key responsibilities include:
- Managing the Service Desk team to ensure excellent customer service and efficient issue resolution
- Developing and implementing SLAs and OLAs to ensure service delivery excellence
- Collaborating with IT teams to resolve complex technical issues

Requirements:
- Excellent knowledge of ITIL
- Experience of working in an Agile environment
- Strong leadership and communication skills

This is a great opportunity for a Service Desk Manager to work for a leading organisation and contribute to the development of their IT environment. The salary for this role is £85,000 - £95,000 + bonus.

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