IT Service Delivery Manager
4 weeks ago
This is an exciting opportunity for an experienced Service Desk Manager to join a leading organisation based in Oxford. As the Service Desk Manager, you will have experience of working in an ITIL environment while also being exposed to incident/problem management. The Service Desk Manager will be responsible for all SLAs and OLAs while ensuring that the Service Desk team are working at their most effective. You will also be working closely with a wide variety of IT teams to ensure the continued development of the IT services.
Key responsibilities include:
- Managing the Service Desk team to ensure excellent customer service and efficient issue resolution
- Developing and implementing SLAs and OLAs to ensure service delivery excellence
- Collaborating with IT teams to resolve complex technical issues
Requirements:
- Excellent knowledge of ITIL
- Experience of working in an Agile environment
- Strong leadership and communication skills
This is a great opportunity for a Service Desk Manager to work for a leading organisation and contribute to the development of their IT environment. The salary for this role is £85,000 - £95,000 + bonus.
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Oxford, Oxfordshire, United Kingdom The Recruitment Group Full timeWe are seeking a Service Delivery Director to join our team at The Recruitment Group. This role will be focused on managing relationships with our clients to maximize customer success and service delivery.The ideal candidate will have excellent communication and interpersonal skills, with the ability to build strong relationships with our clients and...
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