IT Service Delivery Director

4 weeks ago


Oxford, Oxfordshire, United Kingdom Digital Gurus Full time
IT Service Delivery Director Opportunity

We are seeking a seasoned IT Service Delivery Director to lead our dynamic and growing team. As a key member of our organization, you will oversee service desk operations, ensure exceptional end-user experiences, and drive improvements across the business.

Key Responsibilities:
  • Service Desk Leadership: Manage a team of permanent staff, contractors, and third-party vendors to deliver outstanding IT support services.
  • End-User Ambassador: Ensure consistent, high-quality service delivery, eliminating repeat incidents and improving the overall user experience.
  • Team Development: Provide line management for a growing team of 8 direct reports, overseeing their development through mentoring, training, and reviews.
  • Strategic Innovation: Responsible for driving change initiatives, suggesting new ideas, and leading implementation of service delivery strategies.
  • Stakeholder Engagement: Regularly liaise with senior stakeholders to communicate progress, challenges, and opportunities for continuous improvement.
  • Cost Efficiency: Manage the service delivery budget, maintaining high-quality support while minimizing costs.
  • Hands-On Leadership: Act as the senior escalation point for critical issues, ensuring smooth operations.
Requirements:
  • Proven track record managing a service desk and end-user computing teams.
  • Strong experience with third-party vendors and contract teams.
  • Strategic decision-making skills, particularly in service delivery improvement.
  • Exceptional communication skills, with both technical and non-technical stakeholders.
  • Experience handling major service escalations and troubleshooting issues.

To be successful in this role, you will have a strong understanding of IT service management principles and a proven ability to lead and manage high-performing teams. If you are a motivated and experienced IT professional looking for a new challenge, please submit your application.



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