Service Delivery Director
3 weeks ago
**Head of Service Delivery**
We are seeking an experienced Head of Service Delivery to lead our IT Service Desk team in delivering exceptional service to our customers. As the Head of Service Delivery, you will be responsible for ensuring that all SLAs and OLA's are met while working closely with a variety of IT teams to develop and improve our IT services.
The successful candidate will have excellent knowledge of ITIL, experience of working in an Agile environment, and great communication skills. If you have a passion for delivering high-quality IT services and leading a team, we would love to hear from you.
About Us
Understanding Recruitment is a leading provider of IT recruitment services. We are committed to finding the best talent for our clients and providing exceptional service to our customers.
Key Responsibilities
- Lead the IT Service Desk team to deliver exceptional service to our customers
- Ensure that all SLAs and OLA's are met
- Work closely with a variety of IT teams to develop and improve our IT services
- Have excellent knowledge of ITIL and experience of working in an Agile environment
- Have great communication skills
What We Offer
- A competitive salary and benefits package
- A chance to work with a leading provider of IT recruitment services
- The opportunity to lead a team and develop your skills and experience
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