Service Delivery Specialist
4 weeks ago
About the Role
We are seeking a skilled Service Delivery Specialist to join our Product Operations team at Oxford University Press. As a Service Delivery Specialist, you will play a critical role in ensuring the smooth operation of our support services, working closely with platform developers, internal teams, and third-party partners to deliver high-quality solutions to our customers and colleagues.
About You
We are looking for a proactive and technically skilled individual with a strong background in incident management, ticket support, and solution creation. You will be responsible for triaging issues, conducting root cause analysis, and providing technical recommendations to ensure our services meet the high expectations of our customers and colleagues.
Key Responsibilities
- Triage and resolve technical issues in a timely and efficient manner
- Conduct root cause analysis to identify and resolve underlying issues
- Provide technical recommendations to improve service delivery and quality
- Collaborate with platform developers, internal teams, and third-party partners to deliver high-quality solutions
- Document and share knowledge and learning across the team
What We Offer
Oxford University Press offers a competitive salary and benefits package, including 25 days' holiday, bank holidays, and Christmas closure. We also offer ITIL training to support your career development and a range of employee networks and societies to enhance your work-life balance.
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