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Service Delivery Manager
3 months ago
Elevate your career to new heights as a Service Delivery Manager with a globally renowned helicopter Original Equipment Manufacturer (OEM). This prestigious role beckons a discerning professional to steer the day-to-day operations of Civil Helicopter Services, ensuring excellence across the spectrum of Safety, Quality, Delivery, Cost, and People.
In this pivotal position, the Service Delivery Manager will be instrumental in shaping the service landscape, delivering unparalleled customer satisfaction. A generous remuneration package, comprehensive benefits, and the chance to work with cutting-edge aviation technology await the right individual.
Key Responsibilities:
- Provide leadership and support to the Civil Helicopter Services CSM team in the delivery of their roles which typically includes the coordination, communication and enablement of multifunctional supporting staff comprising CAMO, Part 145, Materials, Pilots and Commercial.
- Seamless execution of services contract sales, from pricing strategies to the final stages of delivery and invoicing.
- Maintain rigorous adherence to regulations, including Part 145 and Part CAMO, safeguarding the highest standards of operation.
- Collaborate closely with maintenance organisations and rotary aircraft customers across the UK, fostering robust relationships and ensuring service excellence
Essential Skills and Experience:
- Proven track record in a similar role within the aviation sector, with a focus on service delivery management.
- Robust understanding of the end-to-end processes in services contract sales.
- Knowledge of aviation regulations, specifically Part 145 and Part CAMO.
- Demonstrable experience liaising with rotary aircraft customers and maintenance organisations within the UK.
The ideal candidate will possess exceptional organisational skills, a strategic mindset, and the ability to lead a team towards achieving operational excellence. A commitment to continuous improvement and a passion for the aviation industry are the hallmarks of a successful Service Delivery Manager in this organisation.
This role is not just a job; it is a career-defining move for a dedicated professional ready to make a significant impact within a dynamic and forward-thinking company. If this resonates with your career aspirations and expertise, submit your application to become the linchpin of Civil Helicopter Services.
