Overnight Guest Services Representative

3 weeks ago

City of London, Greater London, United Kingdom Four Seasons Hotel London at Ten Trinity Square Full time

About Four Seasons Hotel London at Ten Trinity Square:

Four Seasons is a company driven by its people. We are a diverse group of individuals who strive for excellence, continuously pushing our limits while treating one another with respect and kindness. Our global team is dedicated to crafting extraordinary experiences for our guests, residents, and partners through a commitment to luxury and heartfelt service. We understand that the key to enabling our staff to deliver these exceptional guest experiences lies in providing a world-class employee experience and a supportive company culture.

Our Philosophy:

At Four Seasons, we believe in recognizing familiar faces, welcoming newcomers, and treating everyone we encounter with the same respect we wish to receive. Whether you work with us, stay with us, or simply visit, our mission is to create lasting impressions that enrich lives. We hold the belief that life is more fulfilling when we connect genuinely with the people and the world around us.

About the Role:

The Overnight Guest Services Representative plays a crucial role within the Guest Services Team, with the primary goal of ensuring our guests receive exceptional care from the moment they arrive. This is a Full-Time Permanent Overnight position, responsible for delivering seamless service during the overnight shift. A valid UK driving license is required for this role.

Key Benefits:

  • Competitive compensation package of £33,700, including hotel service charge and salary.
  • Standard 40-hour work week.
  • Outstanding training and career development opportunities.
  • Up to 20 complimentary nights at any Four Seasons Hotels or Resorts globally based on years of service.
  • Complimentary meals while on duty, including fruits, coffee/tea, and soft drinks available throughout the day.
  • Up to 2 paid wellness days each year.
  • Increased holiday entitlement with years of service.
  • Complimentary life insurance while on duty.
  • Access to Bupa Dental and MediCash plans.
  • Opportunities for career advancement with global potential.
  • Season ticket loan and cycle-to-work scheme.
  • Free uniform dry cleaning services.
  • Engaging employee experience events, including annual themed parties and various social, charitable, and sporting activities throughout the year.
  • Access to Wagestream for salary advance benefits.
  • Employee recognition programs.
  • And many more exciting benefits to discover.

We look forward to welcoming new talent to our esteemed establishment.

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