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Overnight Guest Services Coordinator

2 months ago

London, Greater London, United Kingdom AXIOM HOSPITALITY LIMITED Full time £26,000

Salary: £26000

We are excited to announce an opportunity for an Overnight Guest Services Coordinator to become part of our esteemed team at Axiom Hospitality Limited. This role is ideal for a dedicated individual seeking a rewarding challenge in a dynamic and industrious environment.

Position Overview:

Reporting directly to the Night Manager, this position offers a unique chance for a skilled professional to thrive in a fast-paced setting, ensuring that our guests receive exceptional service throughout the night.

What We Provide:

  • Annual salary of £26000
  • Full-time employment (38.5 hours per week) or flexible part-time options available

Your Responsibilities:

As an Overnight Guest Services Coordinator, your primary focus will be to deliver courteous and efficient service to all guests, maintaining the highest standards of hospitality during the night hours.

You will:

  • Welcome guests warmly and act as a true representative of our commitment to outstanding service.
  • Handle all guest inquiries and requests with professionalism, whether in person or via phone.
  • Collaborate with a dedicated team, continuously learning and enhancing your skills.

Key Duties Include:

  • Ensuring a guest-centric approach by consistently providing excellent customer service.
  • Gaining comprehensive experience across all areas of the front desk operations while adhering to company and legal standards.
  • Assisting in the overall management of hotel operations during night hours and preparing for the following day.
  • Conducting night audits and safety checks to ensure the well-being of all guests.
  • Building rapport with guests, particularly those requiring special attention.
  • Promoting the core values and behaviors of our organization.
  • Embracing change and demonstrating attention to detail.

Essential Skills and Experience:

  • A genuine passion for the hospitality sector.
  • Prior experience in a reception role is advantageous but not mandatory.
  • Ability to anticipate guest needs and create memorable service experiences.
  • Exceptional personal presentation and communication skills.
  • Capability to work independently with minimal supervision.
  • A preference for night shifts and a comfort level with late hours.
  • Strong verbal and written communication abilities.
  • A collaborative team player with a flexible mindset.

Eligibility:

Applicants must possess the right to work in the UK, with documented proof required prior to employment.

Benefits:

  • Discounted rates at Axiom Hospitality hotels, including up to 50% off food and beverage.
  • 28 days of annual leave, increasing to 33 days with service.
  • Access to a benefits portal offering discounts on various services.
  • Support for mental health and well-being through our Employee Assistance Line.
  • Financial wellness options, including immediate access to earned wages.
  • Complimentary hotel stay after one year of service.
  • Opportunities for training, career advancement, and promotions.
  • Referral bonuses for successful new team member recommendations.
  • Complimentary meals during shifts.
  • Recognition awards for length of service.

Commitment to Diversity:

Axiom Hospitality Limited is dedicated to fostering an inclusive workplace that values diversity. We encourage applications from individuals of all backgrounds, including various genders, races, religions, ages, and sexual orientations, as well as veterans and individuals with disabilities.

Sustainability Initiatives:

We are committed to reducing our environmental impact and promoting sustainability within our operations. Our hotels actively engage with local communities and support charitable initiatives.