Overnight Guest Services Associate

2 months ago

London, Greater London, United Kingdom Apex Hotels Full time

Join Our Esteemed Team

We invite you to become a part of our supportive and inviting team as an Overnight Guest Services Associate at Apex Hotels. Our organization prioritizes values such as Integrity, Enthusiasm, Approachability, and Collaboration. We encourage you to express your individuality while contributing to the Guest Services Team.

What We Offer:

  • 29 days of annual leave
  • Employee Support Program
  • Financial Wellness Application
  • Internal communication platform
  • Access to fitness facilities
  • Nutritious meal options
  • Opportunities for training and advancement
  • Employee gatherings and celebrations
  • Referral bonuses

Post-Probation Benefits:

  • Pension plan
  • Critical Illness and Life Insurance coverage
  • Employee recognition initiatives
  • Dining discounts
  • Complimentary stays and dining experiences
  • Bicycle-to-Work program
  • Reduced room rates
  • Spa service discounts

Position Summary:

As an Overnight Guest Services Associate, you will be responsible for delivering exceptional service to our guests, ensuring the security of the premises during the night, and addressing guest needs. Your role will involve creating memorable experiences for guests while maintaining high standards of service.

Key Duties:

  • Warmly welcome guests
  • Facilitate efficient check-in and check-out processes
  • Provide insights about local attractions and hotel amenities
  • Respond to inquiries via phone and email
  • Encourage guest loyalty

Candidate Profile:

We seek an Overnight Guest Services Associate who can uphold excellent service standards, demonstrate initiative, manage multiple tasks, pay close attention to detail, and extend a warm welcome to our guests. Comprehensive training will be provided to ensure your success in this position.

Bring your authentic self and innovative ideas to the workplace. We offer various training and development opportunities to foster your career progression. Join us on this exciting journey

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