Customer Experience Strategist

3 weeks ago

London, Greater London, United Kingdom City & Guilds Full time

Overview

Are you driven by the desire to enhance customer satisfaction? Do you excel at deciphering customer needs and transforming insights into effective strategies? If so, we have an exciting opportunity for you at City & Guilds as a Customer Experience Manager.

Role Responsibilities

In this role, you will be tasked with defining the experiences our customers have with our organization, ensuring that their journeys are both seamless and enjoyable. Your responsibilities will include:

  • Identifying and addressing customer pain points to proactively boost satisfaction.
  • Mapping and analyzing customer value streams to prioritize improvements that matter most to our clients.
  • Collaborating with various teams to optimize the end-to-end customer journey across different sectors and platforms.

Key Skills and Qualifications

The ideal candidate will possess:

  • A proven track record in managing customer experiences that yield measurable results.
  • Strong analytical skills with the ability to interpret complex data and derive actionable insights.
  • Proficiency in data analytics tools and customer relationship management platforms.
  • Excellent communication and stakeholder management abilities, with a talent for influencing cross-functional teams.
  • A deep understanding of market dynamics and customer behavior, along with experience in customer journey mapping and optimization techniques.

Our Commitment to Diversity

At City & Guilds, we believe that diversity and inclusion are essential to our success. We encourage applications from individuals of all backgrounds, particularly those from under-represented communities.

Why Work With Us?

We offer a dynamic and innovative work environment where you can develop your skills and explore new opportunities. Our benefits package includes a competitive salary, generous holiday allowance, pension scheme, private healthcare, and various volunteering opportunities.

If you are passionate about delivering outstanding customer experiences and meet the qualifications outlined above, we would love to hear from you.

  • Customer Experience Strategist

    2 weeks ago

    London, Greater London, United Kingdom DDB Remedy Full time

    About DDB Remedy DDB Remedy is a leading creative agency specializing in crafting innovative and impactful customer experiences. We are passionate about helping brands connect with their audiences on a deeper level, driving engagement and loyalty through compelling storytelling and strategic design. Customer Experience Strategist We are seeking a talented...

  • Customer Experience Strategist

    2 days ago

    London, Greater London, United Kingdom Match Digital Full time

    Job DescriptionAbout the RoleWe are seeking a highly skilled Customer Experience Strategist to join our team at Match Digital. As a Customer Experience Strategist, you will play a key role in driving business growth by delivering exceptional customer experiences across all touchpoints.Key ResponsibilitiesDevelop a deep understanding of customer needs and...

  • Customer Experience Strategist

    2 days ago

    London, Greater London, United Kingdom Match Digital Full time

    Job DescriptionAbout the RoleWe are seeking a highly skilled Customer Experience Strategist to join our team at Match Digital. As a Customer Experience Strategist, you will play a key role in driving business growth by delivering exceptional customer experiences across all touchpoints.Key ResponsibilitiesDevelop a deep understanding of customer needs and...

  • Customer Experience Strategist

    2 days ago

    London, Greater London, United Kingdom Infopro Digital Full time

    Job Description**Job Title:** Customer Experience Strategist**Company:** Infopro Digital**Location:** Remote (hybrid working)**Job Type:** Full-time**About Us:Infopro Digital is a leading provider of information and technology solutions for various industries, including automotive, construction, and retail. Our Consumer Automotive division helps DIY...

  • Customer Experience Strategist

    2 days ago

    London, Greater London, United Kingdom Infopro Digital Full time

    Job Description**Job Title:** Customer Experience Strategist**Company:** Infopro Digital**Location:** Remote (hybrid working)**Job Type:** Full-time**About Us:Infopro Digital is a leading provider of information and technology solutions for various industries, including automotive, construction, and retail. Our Consumer Automotive division helps DIY...

  • Customer Experience Strategist

    3 weeks ago

    London, Greater London, United Kingdom City & Guilds Full time

    About The Role As a Customer Experience Strategist, you will be responsible for mapping, analyzing, defining, and managing the backlog for one of our primary customer value streams, ensuring enhancements are implemented with a focus on customer priorities. Your role will involve improving the overall experience of customers interacting with City & Guilds by...

  • Customer Experience Strategist

    3 weeks ago

    London, Greater London, United Kingdom City & Guilds Full time

    About The Role As a Customer Experience Strategist, you will be responsible for mapping, analyzing, defining, and managing the backlog for one of our essential customer value streams, ensuring that enhancements are implemented with a focus on what truly matters to our clients. Your role will involve improving the overall experience of customers interacting...

  • Customer Experience Strategist

    3 weeks ago

    London, Greater London, United Kingdom City & Guilds Full time

    About The Role As a Customer Experience Strategist, you will be responsible for mapping, analyzing, defining, and managing the backlog for one of our essential customer value streams, ensuring enhancements are made with a focus on what truly matters to our clients. Your role will involve improving the overall experience of customers interacting with City &...

  • Customer Experience Strategist

    3 days ago

    London, Greater London, United Kingdom Kantar Group Full time

    About the Role:We're seeking a highly skilled Customer Experience Strategist to join our team at Kantar Group. As a key member of our Insights team, you will play a critical role in helping our clients drive business growth through customer-centric strategies.Key Responsibilities:Develop and implement customer experience strategies that drive business...

  • Customer Experience Strategist

    4 days ago

    London, Greater London, United Kingdom Kantar Group Full time

    About the Role:We're seeking a highly skilled Customer Experience Strategist to join our team at Kantar Group. As a key member of our Insights team, you will play a critical role in helping our clients drive business growth through customer-centric strategies.Key Responsibilities:Develop and implement customer experience strategies that drive business...

  • Customer Experience Strategist

    5 days ago

    London, Greater London, United Kingdom City & Guilds Full time

    About the RoleWe are seeking a highly skilled Customer Experience Strategist to join our team at City & Guilds. As a key member of our organization, you will play a crucial role in developing and implementing strategies that drive customer satisfaction and loyalty.Key ResponsibilitiesDevelop and execute research plans to gather insights on customer needs and...

  • Customer Experience Strategist

    3 days ago

    London, Greater London, United Kingdom City & Guilds Full time

    About the RoleWe are seeking a highly skilled Customer Experience Strategist to join our team at City & Guilds. As a key member of our organization, you will play a crucial role in developing and implementing strategies that drive customer satisfaction and loyalty.Key ResponsibilitiesDevelop and execute research plans to gather insights on customer needs and...

  • Customer Experience Strategist

    5 days ago

    London, Greater London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full time

    Job Description**About the Role**We are seeking a highly skilled and experienced Engagement Manager to join our team at Konversational - The ServiceNow Customer Workflow Experts. As an Engagement Manager, you will play a critical role in driving the implementation of cutting-edge ServiceNow solutions for our clients, and in creating top-class experiences for...

  • Customer Experience Strategist

    5 days ago

    London, Greater London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full time

    Job Description**About the Role**We are seeking a highly skilled and experienced Engagement Manager to join our team at Konversational - The ServiceNow Customer Workflow Experts. As an Engagement Manager, you will play a critical role in driving the implementation of cutting-edge ServiceNow solutions for our clients, and in creating top-class experiences for...

  • Lead Experience Strategist

    1 month ago

    London, Greater London, United Kingdom Cognizant Full time

    Lead Experience Strategist Full time | London | Hybrid working pattern Strategists at Cognizant Digital Experience are focused on unlocking value through imagining and enabling exceptional experiences. We are seeking an experienced strategist to support growth in our practice by leading high-profile digital transformation programs across our expanding...

  • Customer Experience Strategist

    3 weeks ago

    London, Greater London, United Kingdom City & Guilds Full time

    About The Role As a Customer Experience Strategist, you will be responsible for mapping, analyzing, defining, and managing the backlog for one of our primary customer value streams, ensuring enhancements are made with a focus on what is essential to our clients. Your role will involve improving the overall experience of customers interacting with City &...

  • Principal Experience Strategist

    1 month ago

    London, Greater London, United Kingdom Cognizant Full time

    Principal Experience Strategist Full time | London | Hybrid working pattern Strategists at Cognizant Digital Experience are focused on unlocking value through imagining and enabling exceptional experiences. We are seeking an experienced strategist to drive growth in our practice by leading high-profile digital transformation programs across our expanding...

  • Senior Customer Experience Strategist

    2 weeks ago

    London, Greater London, United Kingdom Landsec Full time

    About Landsec Landsec is a leading real estate company in Europe, dedicated to creating sustainable places and connecting communities to unlock their full potential. Position Overview We are seeking a highly motivated and experienced Senior Customer Experience Strategist to join our team. This role will play a pivotal part in shaping and delivering...

  • Customer Insights Strategist

    2 days ago

    London, Greater London, United Kingdom Randstad Digital UK Full time

    About the RoleWe are seeking a highly skilled Customer Insights Strategist to join our team at Randstad Digital UK. As a key member of our marketing team, you will play a crucial role in driving business growth by delivering actionable insights that inform our client's marketing strategy.Key ResponsibilitiesTranslate Business Needs into Data Analysis...

  • Customer Insights Strategist

    2 days ago

    London, Greater London, United Kingdom Randstad Digital UK Full time

    About the RoleWe are seeking a highly skilled Customer Insights Strategist to join our team at Randstad Digital UK. As a key member of our marketing team, you will play a crucial role in driving business growth by delivering actionable insights that inform our client's marketing strategy.Key ResponsibilitiesTranslate Business Needs into Data Analysis...