Technical Support Specialist

5 days ago


Telford, Telford and Wrekin, United Kingdom Chapman Tate Associates Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our dynamic team at Chapman Tate Associates. As a 3rd Line Engineer, you will play a critical role in delivering top-tier IT support and solutions to our clients.

Key Responsibilities
  • Provide expert assistance with complex technical issues, onboarding new clients, and ensuring seamless integration of IT services.
  • Lead customer onboarding processes, ensuring smooth transitions and high customer satisfaction.
  • Resolve escalated issues from 1st and 2nd line support, applying in-depth knowledge and problem-solving skills.
  • Collaborate with clients to understand their needs and deliver tailored IT solutions.
  • Document processes and maintain accurate records for all customer interactions.
Requirements
  • Proven experience in a 3rd Line Engineer role within an MSP environment.
  • Strong expertise in Microsoft 365, including configuration, management, and troubleshooting.
  • Broad experience in IT support, covering a range of systems, networks, and infrastructure.
  • Excellent customer service skills, with the ability to communicate technical concepts to non-technical users.
  • Experience in customer onboarding and delivering tailored IT solutions.
  • A proactive and analytical mindset with a passion for solving complex IT challenges.
What We Offer
  • Competitive salary of up to £45,000 per annum.
  • Hybrid working model: 4 days in the office and 1 day working from home.
  • Opportunity to work with a forward-thinking MSP that values its employees' development and work-life balance.
  • Access to ongoing training and professional development.
  • Supportive and collaborative work environment.


  • Telford, Telford and Wrekin, United Kingdom In Technology Group Limited Full time

    Job Summary:We are seeking a highly skilled Technical Support Specialist to join our team at In Technology Group Limited. As a Technical Support Specialist, you will play a key role in ensuring the smooth operation of our IT systems and infrastructure.Key Responsibilities:Provide technical support and guidance to end-users on IT systems and...


  • Telford, Telford and Wrekin, United Kingdom In Technology Group Limited Full time

    Job Summary:We are seeking a highly skilled Technical Support Specialist to join our team at In Technology Group Limited. As a Technical Support Specialist, you will play a key role in ensuring the smooth operation of our IT systems and infrastructure.Key Responsibilities:Provide technical support and guidance to end-users on IT systems and...


  • Telford, Telford and Wrekin, United Kingdom In Technology Group Limited Full time

    Job Summary:We are seeking a highly skilled Technical Support Specialist to join our team at In Technology Group Limited. As a Technical Support Specialist, you will play a critical role in ensuring the smooth operation of our IT systems and infrastructure.Key Responsibilities:Provide technical support and guidance to end-users on IT systems and...


  • Telford, Telford and Wrekin, United Kingdom In Technology Group Limited Full time

    Job Summary:We are seeking a highly skilled Technical Support Specialist to join our team at In Technology Group Limited. As a Technical Support Specialist, you will play a critical role in ensuring the smooth operation of our IT systems and infrastructure.Key Responsibilities:Provide technical support and guidance to end-users on IT systems and...


  • Telford, Telford and Wrekin, United Kingdom L&C Employment Consulting Full time

    Technical Support Specialist - Permanent PositionCompany: L&C Employment ConsultingWe are currently seeking a dedicated Technical Support Specialist to join a dynamic and expanding organization. This role is ideal for an IT professional eager to enhance their expertise while contributing to a collaborative team environment.Key Responsibilities:Provide...


  • Telford, Telford and Wrekin, United Kingdom Omega Resource Group Full time

    Position OverviewTechnical Support Specialist (Automation Systems)Midlands Region (Domestic & Global Travel)Compensation Based on Expertise + Company VehicleOur organization is a frontrunner in the implementation of automated technologies across sectors such as Consumer Goods, Automotive, and Maritime. We are in search of a Technical Support Specialist who...


  • Telford, Telford and Wrekin, United Kingdom Getac Full time

    About the RoleWe are seeking a highly skilled Technical Specialist to join our team at Getac. As a Technical Specialist, you will be responsible for managing our demo stock, providing technical support, and ensuring the smooth operation of our technical systems.Key ResponsibilitiesDemo Management:Capture demand and arrange the order of Alpha, Beta, and MP...


  • Telford, Telford and Wrekin, United Kingdom KUHN Full time

    Job SummaryWe are seeking a highly skilled and experienced Technical Support Specialist to join our team at KUHN. As a key member of our After Sales department, you will be responsible for providing exceptional technical support and training to our dealer network.Key ResponsibilitiesTechnical Support: Provide expert technical assistance to our dealer...


  • Telford, Telford and Wrekin, United Kingdom Midlands and Lancashire Commissioning Support Unit Full time

    About Midlands and Lancashire Commissioning Support UnitMidlands and Lancashire Commissioning Support Unit is a leading provider of commissioning support services to the NHS. We work closely with our partners to deliver high-quality services that meet the needs of our customers.Job SummaryWe are seeking an experienced IT Support Specialist to join our team....


  • Telford, Telford and Wrekin, United Kingdom Midlands and Lancashire Commissioning Support Unit Full time

    About Midlands and Lancashire Commissioning Support UnitMidlands and Lancashire Commissioning Support Unit is a leading provider of commissioning support services to the NHS. We work closely with our partners to deliver high-quality services that meet the needs of our customers.Job SummaryWe are seeking an experienced IT Support Specialist to join our team....


  • Telford, Telford and Wrekin, United Kingdom NHS Midlands and Lancashire Commissioning Support Unit Full time

    About the RoleWe are seeking a highly skilled and experienced IT Support Specialist to join our team at NHS Midlands and Lancashire Commissioning Support Unit. As a Field Support Engineer, you will play a critical role in providing technical support and maintenance services to our internal and external clients.Key ResponsibilitiesProvide technical support...


  • Telford, Telford and Wrekin, United Kingdom NHS Midlands and Lancashire Commissioning Support Unit Full time

    About the RoleWe are seeking a highly skilled and experienced IT Support Specialist to join our team at NHS Midlands and Lancashire Commissioning Support Unit. As a Field Support Engineer, you will play a critical role in providing technical support and maintenance services to our internal and external clients.Key ResponsibilitiesProvide technical support...


  • Telford, Telford and Wrekin, United Kingdom Shire Consulting Full time

    Job DescriptionShire Consulting is seeking a highly skilled Ruminant Feed Technical Support Specialist to join our team. As a key member of our organization, you will be responsible for providing technical support to both farmer customers and sales personnel in the field of ruminant feed rationing and mineral usage.Key Responsibilities:Support farmer...


  • Telford, Telford and Wrekin, United Kingdom Shire Consulting Full time

    Job DescriptionShire Consulting is seeking a highly skilled Ruminant Feed Technical Support Specialist to join our team. As a key member of our organization, you will be responsible for providing technical support to both farmer customers and sales personnel in the field of ruminant feed rationing and mineral usage.Key Responsibilities:Support farmer...


  • Telford, Telford and Wrekin, United Kingdom Shire Consulting Full time

    Job Summary: We are seeking a highly skilled Ruminant Feed Technical Support Specialist to join our team at Shire Consulting.About the Role: As a Ruminant Feed Technical Support Specialist, you will be responsible for providing technical support to farmer customers and sales personnel on feed rationing and the use of minerals on-farm. This role is primarily...


  • Telford, Telford and Wrekin, United Kingdom Shire Consulting Full time

    Job Summary: We are seeking a highly skilled Ruminant Feed Technical Support Specialist to join our team at Shire Consulting.About the Role: As a Ruminant Feed Technical Support Specialist, you will be responsible for providing technical support to farmer customers and sales personnel on feed rationing and the use of minerals on-farm. This role is primarily...


  • Telford, Telford and Wrekin, United Kingdom Chapman Tate Associates Full time

    About the RoleChapman Tate Associates is seeking a skilled 3rd Line Engineer to join their dynamic team. This is a fantastic opportunity for an experienced IT professional to take the next step in their career with a company that values innovation, growth, and work-life balance.Key ResponsibilitiesProvide expert assistance with complex technical issues,...


  • Telford, Telford and Wrekin, United Kingdom Chapman Tate Associates Full time £35,000 - £45,000

    Job Title: 3rd Line EngineerLocation: Remote/HybridSalary: Up to £45,000 per annumChapman Tate Associates, in partnership with a leading Managed Service Provider (MSP), is seeking a skilled IT professional to join their dynamic team as a 3rd Line Engineer. This is a fantastic opportunity for an experienced IT expert to take the next step in their career...


  • Telford, Telford and Wrekin, United Kingdom Chapman Tate Associates Full time £35,000 - £45,000

    Job Title: 3rd Line EngineerLocation: Remote/HybridSalary: Up to £45,000 per annumChapman Tate Associates, in partnership with a leading Managed Service Provider (MSP), is seeking a skilled IT professional to join their dynamic team as a 3rd Line Engineer. This is a fantastic opportunity for an experienced IT expert to take the next step in their career...


  • Telford, Telford and Wrekin, United Kingdom oilandgas Full time

    Job DescriptionJob Title: Senior Technical SpecialistJob Summary:We are seeking a highly skilled Senior Technical Specialist to join our Transactional Tendering team at Schneider Electric. As a key member of our team, you will be responsible for providing technical expertise and support to our customers, ensuring that their project requirements are met and...