Client Care Coordinator

3 weeks ago

Kidderminster, Worcestershire, United Kingdom C M Community Care Limited Full time
Job Overview

We are seeking an individual with experience in care to become a vital member of our family-run business, which has been thriving for over 35 years, supported by a management team with extensive expertise. You must be a problem solver, an excellent communicator, and highly organized, dedicated to providing exceptional service to our clients and positively impacting their lives and well-being, as well as that of our staff. We invest significantly in innovative technology to reduce time spent on data entry, allowing you to focus more on assisting clients and supporting staff.

Our Commitment
As one of the longest-standing domiciliary care providers in the UK, we continuously evolve, and we are proud to be one of the few carbon-negative providers in the country. We are making significant progress in adapting our practices to ensure sustainability for the future.

By working with us, you can truly make a difference in the lives of others today while contributing to a better world for tomorrow. To learn more about our impact, please visit our sustainability page.

Shift Pattern: Fixed and continuous, allowing you to plan your life effectively. This is a full-time role that requires working alternate weekends and participating in out-of-hours phone duty as part of a broader team.

About Us
  • We have secured lead contracts with local councils due to our outstanding reputation.
  • We are an innovative organization that values our employees as the foundation of our success; no employee is just a number.
  • We welcome applicants with varying levels of experience, providing guidance to ensure all staff become confident and adaptable in delivering top-quality care.
  • We are rated 'Good' in all five categories by CQC and are actively working towards an overall rating of 'Outstanding.'
  • We have held the Investor in People Award for over 20 years, reflecting our commitment to ongoing training and career development.
  • As a family-run business, we have successfully operated for over 30 years and are currently expanding across the UK due to our growing reputation.

Key Responsibilities
  • Assist in creating staff rotas and working patterns to ensure comprehensive service coverage with the support of a Care Manager.
  • Coordinate daily service delivery, managing inquiries from staff, clients, and collaborating health professionals.
  • Conduct formal checks on staff in the field.
  • Perform initial care assessments and develop and update client care plans.
  • Contribute to delivering high-quality care through effective communication and teamwork.
  • Provide care coverage in contingency situations.

Requirements
  • A full UK driving license and access to a car are essential.
  • A smartphone is required.
  • We seek applicants with a natural caring disposition, which is crucial for achieving the best outcomes for clients.
  • Strong communication and teamwork skills are necessary.
  • Experience in a similar role is preferred.
  • Previous experience in a care setting is required.

Benefits
  • Engage in meaningful work for a company that values your contributions.
  • Enjoy long-term stable employment with consistent hours.
  • Receive highly competitive pay rates, significantly above industry averages.
  • Travel expenses covered.
  • Free uniform and personal protective equipment (PPE).
  • Pension plan included (for eligible employees).
  • Payment through BACS every four weeks.
  • Comprehensive online and office-based training provided (120 hours).
  • Numerous internal advancement opportunities, as we prioritize promoting from within for new senior roles.
  • Free comprehensive training, with further specialist diploma opportunities available, ensuring staff are equipped with the highest level of skills necessary for their roles and a continuous development plan.
  • Early pay option available, allowing you to access your earnings quickly.
  • Access to discounts on purchases and everyday expenses through a blue light card, including savings at various retailers.


We require a genuine passion for caring for others. Candidates must be at least 18 years old and have the right to work in the UK. Working hours will be between 6 am - 2:30 pm (AM shift) or 3:30 pm - 11 pm (PM shift), with alternate weekends or every Saturday/Sunday required. We provide industry-leading training to ensure that even those without prior knowledge can excel as Care Workers.

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