Housing Support Specialist

18 hours ago


Birmingham, Birmingham, United Kingdom NEC Software Solutions Full time
Job Title: Housing Senior Support Consultant

We are seeking a highly skilled Housing Senior Support Consultant to join our Customer Support Operations team at NEC Software Solutions. As a key member of our team, you will provide technical assistance, application support, and guidance to our Housing solution customers.

Main Responsibilities:
  • Provide in-depth technical support and application assistance to customers, ensuring a high level of customer satisfaction.
  • Understand contractual commitments and resolve incidents/problems within contracted Service Level Agreements (SLAs).
  • Translate customer requirements into effective workarounds and solutions.
  • Develop and implement technical support procedures/documentation to ensure seamless customer support.
  • Proactively deliver support services and identify revenue generation opportunities.
Requirements:
  • Knowledge of Housing Management Software is essential.
  • Proven experience supporting Web Applications.
  • Proficiency in SQL scripting and Housing database administration.
  • Experience of delivering support to users.
Desirable Skills:
  • Experience with NEC Housing software and related applications.
  • Familiarity with administering operating systems (e.g. Microsoft Windows/Linux/Solaris).
  • Experience with application delivery tools like Citrix.
  • Understanding of software development principles in an ISO 9001 environment.
  • Experience creating reports using Business Objects or similar tools.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Access to cutting-edge technology and tools.
  • A chance to work with a global technology leader.
How to Apply:

If you are a motivated and experienced Housing Senior Support Consultant looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].



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