Customer Support Specialist Positions

3 weeks ago

Birmingham, Birmingham, United Kingdom Platform Housing Group Full time

Position Overview

Do you possess experience in a customer support environment?

Now is an excellent opportunity to join Platform Housing Group, a progressive and innovative social housing organization that provides its employees with a welcoming and supportive atmosphere, along with outstanding benefits and family-oriented policies. You will benefit from exceptional training and development programs, including the possibility of obtaining Customer Service certification.

The role serves as the initial point of contact for our clients, engaging in problem-solving discussions daily. You will address inquiries, striving for resolution at the first point of contact whenever feasible, while adhering to established KPIs. This position is vital in driving our company-wide initiative to achieve customer service excellence; if you possess the skills to assist us in this mission, we are eager to hear from you.

We currently offer a range of full-time and part-time positions on both permanent and fixed-term contracts. The full-time roles operate between 8:00 AM and 5:30 PM, Monday to Friday. Weekend work is not required for Customer Support Specialists.

What We Seek:

We are in search of individuals with a background in customer-focused environments, ideally from a telephony or contact centre setting. As the first point of contact for our residents, you must be dedicated to resolving queries accurately and professionally.

Strong communication skills are essential for success in this role, enabling you to interact effectively with individuals from diverse backgrounds and age groups. Your empathy and interpersonal skills will be crucial in managing challenging conversations.

The ideal candidate will be proficient in IT, as you will need to navigate various systems while assisting customers. A solid understanding of Microsoft Office applications is also necessary.

While this role is primarily remote, you will be required to attend training at our Group offices during your onboarding process. Occasional travel to the office may also be necessary as requested.

Benefits Include:

  • 28 days of annual leave (pro rata) with options to buy and sell leave
  • Family-friendly policies
  • Medicash health plan membership for all employees, including access to an employee assistance program, discounted gym memberships, and exclusive discounts
  • Non-contributory Health & Wellbeing plans offering cashback for dental, optical, physiotherapy, and complementary therapies
  • Reward & Recognition program featuring retailer discounts and cashback
  • Pension Salary Sacrifice contribution scheme with employer contributions of up to 12% (including life assurance and dependent on employee contributions)
  • A supportive work environment with excellent learning and development opportunities

If this role aligns with your career aspirations, we encourage you to explore this opportunity further.

Please note that applications will be reviewed throughout the recruitment process.

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