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Insurance Customer Support Specialist
3 months ago
Become a vital member of AIG as an Insurance Customer Support Specialist, where you will significantly contribute to enhancing customer experiences in risk management.
Key Responsibilities:
- Respond to incoming inquiries from current clients with professionalism and a focus on service excellence.
- Take charge of client requests, ensuring prompt follow-up and resolution.
- Build and maintain strong relationships with both external clients and internal teams.
- Recognize and present opportunities for additional AIG products to clients.
- Consistently meet individual performance goals.
- Work collaboratively with various departments to address customer questions.
- Deliver precise information while prioritizing customer satisfaction.
- Stay informed about product offerings and system updates.
- Ensure timely updates are made in relevant systems.
Qualifications for Success:
- Prior experience in customer service is essential.
- Familiarity with the insurance sector is advantageous.
- Exhibit outstanding customer service capabilities.
- Be a collaborative team player with a positive outlook.
- Possess strong written and verbal communication skills.
- Have a keen attention to detail and understanding of regulatory implications.
Join Us in Creating Impact:
At AIG, we are rethinking insurance to make a more significant difference in the world. Join us in providing innovative solutions that enable individuals, businesses, and communities to navigate risks and embrace new possibilities. We are committed to investing in our workforce through ongoing education and fostering a culture that values diversity and inclusion.
Our Dedication to Diversity:
AIG is committed to cultivating a workplace that appreciates and respects the distinctiveness of every individual. We encourage diversity and inclusion through various initiatives and Employee Resource Groups, creating an environment where everyone can flourish and contribute to our collective success.
Commitment to Equal Opportunity:
AIG is an equal opportunity employer, providing opportunities to all qualified candidates, irrespective of race, gender, religion, or any other legally protected status. We are dedicated to accommodating applicants and employees with disabilities in accordance with legal standards.
