Insurance Customer Service Representative

1 month ago


Birmingham, Birmingham, United Kingdom Norton Insurance Brokers Ltd Full time
Customer Support Advisor

Norton Insurance Brokers Ltd is seeking a highly skilled and customer-focused individual to join our team as a Customer Support Advisor. As a key member of our team, you will be responsible for providing exceptional customer service to our valued clients, ensuring their insurance needs are met and exceeded.

Key Responsibilities:
  • Provide top-notch customer service to clients via phone, email, and in-person
  • Assist clients with policy adjustments, claims queries, and cross-selling opportunities
  • Ensure business quality and compliance standards are met
  • Work collaboratively with the team to achieve sales and customer satisfaction targets
Requirements:
  • Minimum GCSE at grade C/4 in Maths and English
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills
What We Offer:
  • Bonus scheme
  • Additional leave
  • Company events
  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Referral programme
  • Sick pay

Monday to Friday, weekend availability not required.



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