Customer Service Representative
1 month ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Advisor. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their insurance needs are met, and resolving any queries or issues that may arise.
About the Role:
- Provide excellent customer service to our clients, responding to their queries and resolving any issues in a timely and professional manner.
- Support clients with adjustments, claims, and queries related to their insurance policies.
- Identify opportunities to cross-sell additional products and services to our clients.
- Work closely with our sales team to ensure seamless customer service and support.
- Contribute to the development and implementation of customer service strategies and initiatives.
Requirements:
- GCSE at grade C/4 in Maths and English.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving and analytical skills.
- Proficiency in Microsoft Office applications.
What We Offer:
- Bonus scheme.
- Additional leave.
- Company events.
- Company pension.
- Cycle to work scheme.
- Employee discount.
- Referral programme.
- Sick pay.
Working Hours:
Monday to Friday, with weekend availability.
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